AYANA Hospitality

Global hospitality group developing iconic destinations

Guest Relations Officer - Mandarin Speaker

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

Fluency in Mandarin is required.
A minimum of one year of experience in the same position in luxury hospitality is required.
Experience operating the OPERA system is required.
Strong communication skills in English are required.
A customer-oriented and professional attitude is required.
A diploma in Rooms Division, Hotel Management, or another relevant field is required.

Responsibilities

Review arrival lists and welcome guests.
Attend to special guests, such as VIPs, and answer their inquiries.
Help prepare welcome folders with collateral, such as room service menus and area descriptions.
Provide information about amenities, the area, and venues, and promote services.
Anticipate guest needs and build rapport with customers.
Offer assistance with tasks such as confirming travel arrangements and taking messages.
Address customer complaints and escalate them to the Guest Relations Manager when needed.
Ensure compliance with health and quality standards.

Desired Qualifications

A certified Mandarin language test is preferred.
A bachelor's degree is desirable.

Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA

AYANA Hospitality · Central Jakarta, Indonesia · — · Posted 2026-09-15

Workplace: on_site

Department: AYANA Jakarta

Description

Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Requirements

Fluent in Mandarin, with a certified language test preferred
Minimum of 1 year experience in the same position in luxury hospitality
Experience in operating OPERA system
Strong communication skills in English
A customer-oriented and professional attitude
Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits

Positive Working
Great Environment
Supportive Team Work

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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