Full-Time
Envoy
201-500 employees
Workplace technology for visitor and space management
Compensation Overview
$61.5k - $67.5k/yr
Junior, Mid
Austin, TX, USA
Envoy is currently in office 4x per week Monday through Thursday.
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- BA/BS degree required or equivalent experience
- 2+ years’ experience in a Customer Support/Experience function; hands-on experience in a technical support capacity; advanced troubleshooting (versus account management, trust & safety, and other general customer care) is required.
- Prior B2B experience, with a strong understanding of business-client relationships and enterprise solutions; experience aiding customers using an Enterprise Software or SaaS solution
- Experience with leveraging JIRA as an issue management platform to track and report on product issues
- Experience with Intercom, Salesforce, Zendesk, or other CRM systems.
- Ability to diagnose and recognize problem areas and collaborate with internal and external teams towards resolution
- Outstanding technical communication - ability to explain complex challenges succinctly to both technical and non-technical audiences in primarily written channels. Exceptional verbal and written skills are essential.
- Strong analytical, decision-making and problem-solving skills - you are adept at making informed decisions to effectively solve complex problems
- Comfortable working in a dynamic, fast-paced environment with a proven ability to multi-task and operate with a sense of urgency and keen attention to detail
- Ability to establish and foster critical relationships with customers & cross-functional stakeholders
- Self-motivated and able to work proactively; not afraid to take the initiative!
- Own inbound customer communications via email and/or live chat from initial contact until resolution to make sure our customers – Envoy admins and/or their employees/visitors – are supported every step of the way; phone/screen-sharing support may be required.
- Leverage advanced troubleshooting skills and deep product knowledge to resolve issues as quickly as possible; review, investigate, and resolve technical customer cases within the target SLAs
- Develop an encyclopedia of knowledge about how Envoy works - our customers need help troubleshooting a wide range of issues across software, hardware (mobile devices, iPads and printers), wireless connectivity, and software products so we need to be ready for anything.
- Provide a closed-loop feedback communication channel with internal partners through identifying and reporting trends in key difficulties that customers are experiencing
- Absorb additional Support related tasks such as bug reporting, content development, and other initiatives across the team
- Develop and document best practices to our internal knowledge base to enhance troubleshooting processes for the frontline team
- Influence support processes and shape the tone of Envoy’s customer support on a team that spans time zones
- Able to participate in a teamwide Sunday on-call rotation, as needed, every 8-12 weeks
- Basic to working knowledge of SQL
- Basic knowledge of web development technology
- Experience working with Enterprise customers to help resolve complex technical issues.
- Knowledge and experience setting up and troubleshooting equipment like printers, network connectivity, and iPads
- You understand how the internet works (i.e. DNS, HTTP, TLS, Certificates, etc).
- Being bilingual is always a plus!
Envoy provides a platform that improves safety, flexibility, and guest experiences in office settings. Its main services include visitor management, which simplifies the check-in process for guests, and workplace management, which helps organizations use their space more effectively while adhering to safety guidelines. The platform features visitor pre-registration, health questionnaires, desk booking, and real-time analytics, all designed to create a secure and efficient workplace. Envoy operates on a subscription model with tiered pricing to meet the needs of various clients, including corporate offices and co-working spaces. What sets Envoy apart from competitors is its focus on user-friendly design and comprehensive functionality, addressing the increasing demand for flexible workplace solutions in a changing work environment. The company's goal is to enhance the overall workplace experience while ensuring safety and compliance.
Company Size
201-500
Company Stage
Series C
Total Funding
$200.2M
Headquarters
San Francisco, California
Founded
2013
Simplify's Take
What believers are saying
- Increased demand for hybrid work solutions drives innovation in workplace management technology.
- Envoy's new features optimize space utilization and employee experience for RTO success.
- Growing trend towards data analytics in workplaces enhances employee satisfaction and efficiency.
What critics are saying
- Emerging workplace technology startups threaten Envoy's market share with competitive solutions.
- Data privacy concerns could lead to regulatory scrutiny affecting Envoy's data-driven services.
- Economic uncertainties may reduce spending on workplace management solutions, impacting revenue.
What makes Envoy unique
- Envoy offers a comprehensive platform connecting people, spaces, and data in workplaces.
- Envoy's visitor management system enhances security and guest experiences in over 13,000 locations.
- Envoy's subscription model provides tiered pricing plans for diverse organizational needs.
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Benefits
Flexible PTO
Learning & development stipend
Full health coverage
Remote working credit
$100 wellness credit
401k
Paid parental leave
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 0%2 year growth
↑ 1%The Envoy, who made this disclosure at the 2025 Chinese Lunar New Year celebration at the Chinese Cultural Centre, in Abuja on Saturday, said China was eager to work with Nigeria to increase trade relations, given Nigeria's trade and investment opportunities potential.
SAN FRANCISCO--(BUSINESS WIRE)--Envoy, the only integrated workplace platform that connects people, spaces, and data, today published the eBook, “Tomorrow’s tech, yesterday’s tactics: Bridging the gap to a future-ready workplace” based on survey data, collected in partnership with Hanover Research, exploring the current workplace landscape. Surveying over 400 executives across key departments like facilities, security, IT, and HR, the report reveals a concerning gap: many organizations struggle to keep pace with the evolving demands of the workplace. Envoy found that 96% of organizations are encouraging or mandating onsite work with some regularity, highlighting a significant shift back to physical workplaces. However, organizational leaders face challenges in measuring success and managing their work spaces. They often lack the data and technology to ensure physical security, optimize space usage, and make informed resource allocation decisions. This gap leaves organizations vulnerable to security breaches, inefficient workplaces, and wasted resources
SAN FRANCISCO--(BUSINESS WIRE)--Envoy, the only integrated workplace platform that connects people, spaces, and data, today announced dynamic space recommendations and data-enriched workplace mapping. These new capabilities will provide contextual space utilization insights and streamlined workplace design to ensure return to office (RTO) success. An Envoy “Future of the Workplace” industry report set to be published later this month shows that 96% of companies surveyed have returned to the office with some regularity. Despite the modern adoption of hybrid work, companies are still using outdated, manual processes to manage workspaces and are struggling to measure RTO performance. According to recent Envoy usage data, organizations with high workspace utilization have 38% higher employee retention and 24% improved revenue growth compared to those with low engagement metrics.In light of these trends and challenges, Envoy has introduced new features to guide organizations in their return-to-office journey by optimizing contextual data for both space utilization and employee experience. New features include:Data-Enriched Workplace Maps: This market-differentiating feature allows admins to access attendance and space utilization insights while editing or creating a workplace map
SAN FRANCISCO--(BUSINESS WIRE)--Envoy, the only integrated workplace platform that connects people, spaces, and data, today announced multiple advancements that streamline workplace access and safety for enterprises and highly regulated industries. With this release, Envoy has extended workplace safety notifications to both employees and visitors, and announced visitor recognition and registration, and self-serve mobile visitor sign-in across multiple locations. Envoy’s latest features modernize security, safety, and compliance requirements, safeguarding against financial and reputational risks, including fines, lawsuits, and breaches.An Envoy “Future of Work” industry report set to be published in April shows that 91% of workforces have returned to onsite work either full-time or in a hybrid model. This influx of employees back on premises has required companies to reevaluate their approach to physical security and safety across facilities, buildings, and dispersed geographic locations. To streamline their security efforts and safeguard their workforces and visitors, companies now need to rely on one system to manage access, operations and safety communications across all of their locations. However, nearly half of physical security leaders report struggling to maintain consistent security, safety, and compliance standards while also reducing costs across their various sites
SAN FRANCISCO--(BUSINESS WIRE)--Envoy, the only integrated workplace platform that connects people, spaces, and data, has appointed George Mogannam as Chief Revenue Officer. George will lead the company’s growth strategy in expanding the reach and capabilities of Envoy Workplace to further empower companies in their highly-dynamic workplace strategies. George comes with a proven track record of bringing process, discipline and rigor to each phase of the sales cycle. He has previously held the CRO leadership role at SnapLogic and at BlueJeans Networks. George joins Envoy following the appointment of Cormac Twomey as Chief Technology Officer, marking a key milestone for the company as it accelerates its next phase of growth. "George's mindset is invaluable to any company," remarked Larry Gadea, CEO of Envoy