Rentokil

Global pest control and hygiene services

Customer Care Executive

Account ManagementConfirmed live in the last 24 hours

Full-timePasig, Metro Manila, Philippines

About the Job

Requirements

A college degree in any related course is required.
Excellent communication and customer relations skills are required.
Ability to multitask, prioritize, and manage time effectively is required.
Proficiency in Microsoft Office applications is required.
Willingness to work in Kalawaan, Pasig City is required.

Responsibilities

Achieve monthly Key Performance Index and sales targets.
Prevent contract terminations and ensure customer contract retention.
Monitor and evaluate customer service satisfaction.
Respond quickly and effectively to changing customer needs, market conditions, and competitor activity.
Conduct complete surveys and ensure pertinent details are clearly stated.
Sell according to the prescribed price list and discount structure, or as approved by management.
Comply with all processes, procedures, and quality standards.
Use appropriate sales kits and sell professionally.
Ensure all required documents and paperwork for contract renewals and upselling are complete, accurate, and compliant with standard operating procedures.
Drive compliance with the Safety, Health, and Environment policy and zero-tolerance policy, and achieve the annual LTAR target for Pest Control and Hygiene.
Attend regular meetings to address issues and concerns, performance reviews, and weekly updates.
Maintain accurate records and submit all required reports and documents on time.
Perform other work-related duties as assigned.
Address customer complaints and inquiries urgently and in accordance with company standard operating procedures and the 2/24 promise.
Conduct regular face-to-face customer visits to maintain business relationships and improve retention.
Act on potential sales and collection opportunities to generate new business, increase sales to existing customers, and improve collections.
Attend required training, meetings, conferences, and other official company functions necessary for business growth, legislative compliance, and customer requirements.
Provide satisfactory after-sales service and regular communication between clients and the team to represent the team and meet customer expectations.
Respond to inquiries from prospective and existing customers.
Act on customer needs and goals within the organization to ensure quality delivery of agreed solutions and services.
Build customer rapport and develop additional and repeat business.
Execute the Customer Contact Strategy to support customer satisfaction and retention.
Assist with debt collection and credit issues.
Manage customer account health, maintain good credit status, and liaise with credit controllers on effective customer cash collection.

Customer Care Executive

Rentokil Initial · Pasig, Philippines · Full-time · Posted 2026-09-24

Workplace: on_site

Department: Other

Description

Rentokil Initial

Rentokil Initial is an international business services company employing 62,900 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Requirements

Your day-to-day responsibilities will include:

1. Sales / Service Efficiency

Achieve monthly Key Performance Index (KPI) and Sales targets
Act and prevent contract terminations and ensure customer contract retention
Monitor, evaluate and ensure customer service satisfaction
Act on changing customer needs, market conditions and competitor activity with speed and quality
Conduct complete survey; ensure pertinent details are clearly stated.
Sell according to the prescribed pricing as per the price list and discount structure or as approved by the management.
Comply to all processes and procedures, quality standards
Use appropriate sales kits and sell professionally.

2. Administration and Policy Directive

Ensure all required documents/ paper works (like Service Agreements/Job Acceptance, SRS, IDAR, Service Cards, Credit Checklist, etc.) for contract renewal and up-selling businesses are complete and accurate and in accordance with SOP.
Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene
Attend regular meetings to address issues and concerns, performance review and weekly updates.
Maintain accurate records and submit on time all reports and documents as required by management.
Attend to other work related duties as may be assigned to you from time to time.

3. Customer Development

Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
Conduct regular face to face customer visit to maintain good business relationship and thus improve customer retention.
Act on potential sales and collection opportunities to help generate additional new business, up-selling and improve collection.
Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.
Ensure satisfactory after sales service is provided to clients and provide regular communications between the client and team, to provide strong team representation to meet the customer’s expectations.
To attend to all enquiries from prospects and existing customers.
Act on customer needs and goals within the organization to ensure quality delivery of the agreed solutions and services
Build rapport with customer and develop additional and repeat business
Execute of the Customer Contact Strategy for the purpose of customer satisfaction and retention.

4. Collection / Credit Management

To assist with the collection of debts and credit issues.
To manage the wellness of the customer’s account in ensuring good credit status and liaise with the credit controllers on effective cash collection to customers.

Do you have what it takes? If you want to be considered for this role you will need:

College graduate of any related Courses
Fresh graduates are welcome to apply
With excellent communications and customer relation skills
Ability to multi task, prioritize and manage time effectively
Proficient in MS Office applications
Willing to work in Kalawaan Pasig City

Benefits

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

HMO (Health Insurance)
Group Personal Accident Insurance
Group Term Life Insurance
13th Month Pay
Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation;

Annual pay increase
Vacation Leave
Sick Leave (with cash conversion)
Birthday Leave
Paternity/Maternity Leave
Matrimonial Leave
Bereavement Leave
Other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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