Full-Time

Professional Services Consultant

Confirmed live in the last 24 hours

WalkMe

WalkMe

1,001-5,000 employees

Digital adoption platform for user guidance

Compensation Overview

$70k - $100k/yr

+ Bonus + Benefits + RSUs

Mid, Senior

Raleigh, NC, USA

Category
IT Consulting
Consulting
Required Skills
JavaScript
UI/UX Design
Data Analysis
HTML/CSS
Requirements
  • Strong understanding of user behavior and how to improve user engagement through WalkMe.
  • Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
  • Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
  • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
  • Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
  • 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
  • 2+ years of SaaS experience.
Responsibilities
  • Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
  • Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
  • Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
  • Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
  • Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
  • Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
  • Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
  • Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
Desired Qualifications
  • Experience working in an agile development environment is a plus.
  • Bachelor's degree in a relevant field preferred.
  • Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach makes it easier for users to navigate complex systems and improves overall productivity. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The goal of WalkMe is to improve digital adoption in the workplace, making it more efficient and user-friendly.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • WalkMe's AI-powered solutions won 'Best AI-powered Workflow Solution' at the 2024 A.I. Awards.
  • The SAP acquisition aims to enhance WalkMe's offerings and expand its market reach.
  • WalkMe's partnerships with firms like ABeam and Zalaris boost enterprise productivity.

What critics are saying

  • Integration challenges with SAP systems could delay synergy realization post-acquisition.
  • Intensifying competition in digital adoption platforms may impact WalkMe's market share.
  • Economic uncertainties could reduce spending on digital adoption solutions.

What makes WalkMe unique

  • WalkMe's platform offers code-free digital adoption solutions for seamless user experiences.
  • The company specializes in overlaying visual cues and personalized content on enterprise software.
  • WalkMe's subscription model ensures continuous support and updates for its clients.

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Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-2%
Life Care News
Apr 11th, 2025
ABeam Consulting Partners with WalkMe to Enhance Enterprise Management Services in Southeast Asia

"By integrating WalkMe's cutting-edge digital adoption technology with ABeam's expertise in Human Capital Management (HCM) services, we empower enterprises to enhance workforce productivity, improve HR process efficiency, and drive meaningful business transformation.

Cloud Awards
Feb 27th, 2025
The Rise of Omnipresent AI for Organizations

WalkMe were winners of the 'Best AI-powered Workflow Solution' award at The 2024 A.I. Awards.

Pulse 2.0
Feb 24th, 2025
Bluebricks: Interview With Founder & CEO Idan Yalovich About The DevOps Efficiency Platform

Together with Yam Regev, I started and ran Zest, which was acquired by WalkMe in 2021.

Cision
Oct 30th, 2024
Zalaris announces strategic partnership with WalkMe to boost workflow efficiency

Zalaris announces strategic partnership with WalkMe to boost workflow efficiency.

VentureBeat
Oct 27th, 2024
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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. I’m a writer and always have been. My writing skills are undeniably central to my career as an in-house public relations leader and communications strategist. Admittedly, I scoffed at the notion of generative AI coming for my job. How could a soulless machine match my creative prowess? Eventually, I realized the threat to my career did not come from AI, but from my reluctance to adopt it. Like many, I’ve been working for AI companies for years