Come Join Our Team At Anteriad and innovate the way B2B marketers make data-driven business decisions.

We are looking for afluent Japanese speakerto play a key role onAnteriad’sInternationalCustomerSuccess team. This individual will be tasked with problem solving for internal and external customers onAnteriad’sline of productsandprovide top quality post-salesupportoncustomer inquiriesforcontent syndication,display advertising,anddataservices. The position holder will need to quickly become an expert on the full operational process from initial quote to campaign completion and wrap-up generation on all products sold intheir team. The processes should be understood at an expert level at which the CSMcan problem solve for internal and external stakeholders consistently. As this position sits as the bridge between sales, operations, and customers, this person will have excellent written and verbal communication skills which they will use regularly. Theteam member will work closely withAnteriadcustomers,Customer Success Managers, Sales Directors, andtheOperations team.

Responsibilities:

The CSM– APAC/Japanwillbe involved in allaspects of the internal/client support function forAnteriad. Specifically, this person will manage the following:

•Internaland external client-facingresource available for Q and A on all details related to accounts.The ideal candidate will become the primary resource in thisareafor ourcustomers,SalesDirectors,andOperations team.

•Candidate will be responsible for working in tandem with our India, APAC andUS Operations teamsin order to ensureAnteriadcan offer true customer support and customer insights.

•Candidate will be responsible for identifying and escalating situations requiring urgent attention. Situations requiring escalation could arise from both customer and internal inquiries at any stage of apotential, active, or completed campaign.

•Candidate will become expert in utilizing and understanding Salesforce,CPQ,OB, Qlik, and AMC

•Candidate will be responsible forall products soldwithin their teamforbothnonenterprise and enterprisecustomers

•Candidate is expected to understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter.

•Candidate will assist the Customer Success Managers, Sales Directors, Marketing, Operations,and theAnteriadManagement teams in any support and projects as needed.

•Candidate willhelp complete RFPs and provide market sizing opportunities.

•Candidate will utilize SFDC cases to track campaign status and offer pre-sales support activities

Skills & Requirements:

We seek a seasoned professional with2plus years of related experience in providing support,preferably in a demand generation and/or direct database marketing environment. Experience with database products and services are essential. The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability.S/he must be a fluent Japanese speaker.

The following are personal qualities that will characterize the successful applicant:

•Independence: Must have the ability to work on his/her own without constant direction or supervision.

•Self-Starter:S/hemust be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.

•Motivated: Not satisfied with operating at the status quo, will continuously seek ways to improve their internal and external contributions to the team.

•Must have strong oral and written communication and be able to articulate in a courteous manner.

•Adaptability: Must be able to learn quickly and adapt to changing landscapes.

•Must have strong problem analysis and problem-solving competencies.

•Must be able to interact well with team members.

•Ability to learnand operateSaaS platformssuch as Salesforce, Qlik, Anteriad Marketing Cloud.

Our Values:

Lead & Learn We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front
Collaborate & Celebrate We build great things when we work together as one Anteriad team, celebrating our achievements – both great and small – along the way
Innovate & Inspire We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success
Do More & Do Good We go above and beyond in the service of our clients and colleagues, and the communities where we live

Customer Success Manager

Anteriad

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