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EXL

Analyzes business data and runs outsourced operations

Executive

Customer SupportConfirmed live in the last 24 hours
Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • One to three years of experience.

Responsibilities

  • Deliver real-time voice support to BG field engineers, enabling seamless task completion and minimizing operational disruptions.
  • Provide guidance on systems, processes, scheduling, parts, and service-related queries.
  • Promote NPS surveys and collect feedback to drive engineer engagement.
  • Ensure compliance with quality, regulatory, and operational standards while maintaining accurate interaction records.
  • Maximize first-call resolution and proactively identify opportunities to improve the engineer and customer experience.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1999

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