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Full-Time

Senior Client Success Manager

Confirmed live in the last 24 hours

Well

Well

201-500 employees

Personalized health plans with financial incentives

Consumer Goods
Healthcare

Compensation Overview

$100k - $120kAnnually

+ Bonus

Senior

Boston, MA, USA + 3 more

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Communications
Marketing
Requirements
  • 5-7 years in client success/account management
  • Experience in the healthcare and benefits sector
  • Proven ability to thrive in a fast-paced, change-oriented environment
  • Results-oriented with a track record of exceeding client expectations
  • Data-driven, detail-oriented, and adept at project completion
  • Excellent communication and consultation skills to convey value propositions and manage challenging conversations
  • Demonstrated ability to build enduring professional relationships
  • Leadership skills with the ability to work autonomously
  • Entrepreneurial mindset, capable of anticipating and resolving complex problems
  • Willingness to travel (estimated 10-20%)
Responsibilities
  • Act as the primary steward of key client relationships
  • Foster strong and productive connections with key stakeholders, both within the client organization and with other vendors in the client’s benefits ecosystem
  • Assess client needs and goals consistently to ensure a mutually agreed upon definition of client success
  • Collaborate with cross-functional teams to deliver on client expectations and contractual commitments
  • Look for opportunities to grow Well’s value and footprint within existing clients
  • Partner with Sales/Growth on seamless transitions for clients from that team
  • Partner with Implementation Manager to oversee successful client implementations and a smooth transition to Client Success
  • Collaborate with and manage the efforts of an internal cross functional team of subject matter experts in activation, engagement, tech, clinical, and product as we deliver against jointly defined client success goals
  • Deliver regular client reports on activation, engagement, utilization, health outcomes, and ROI
  • Collaborate with the client and internal marketing team to develop and execute a robust activation and engagement strategy
  • Achieve tangible business results to ensure client satisfaction and renewal

Well.co provides personalized health improvement plans and financial incentives to individuals seeking to enhance their health and wellbeing. The process begins with a questionnaire that assesses each member's health needs and goals, allowing Well.co to create a tailored health plan that includes specific objectives, rewards, and encouragement based on individual behaviors. In addition to these plans, Well.co offers support services such as assistance with medical bills, navigating the healthcare system, and scheduling appointments with local providers. A distinctive aspect of Well.co is its financial incentives, where members can earn gift cards from popular retailers for reaching their health goals, along with a sign-up bonus and ongoing challenges to maintain engagement. The company generates revenue by providing its services to both individuals and employers, making it an appealing option for companies focused on employee wellbeing.

Company Stage

Series B

Total Funding

$297.7M

Headquarters

Chapel Hill, North Carolina

Founded

2019

Growth & Insights
Headcount

6 month growth

13%

1 year growth

38%

2 year growth

117%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $70M Series B funding round indicates strong investor confidence and provides substantial capital for growth and innovation.
  • Well.co's focus on both physical and mental health makes it an attractive option for employers looking to enhance employee wellbeing.
  • The company's innovative reward system, inspired by behavioral economics, has the potential to significantly boost user engagement and health outcomes.

What critics are saying

  • The competitive health and wellness market requires continuous innovation to maintain a competitive edge.
  • Reliance on financial incentives may not sustain long-term user engagement if the novelty wears off.

What makes Well unique

  • Well.co's integration of financial incentives with personalized health plans sets it apart from traditional health and wellness platforms.
  • The use of advanced behavioral economic techniques and AI to tailor health plans provides a unique, data-driven approach to personal health improvement.
  • Well.co's comprehensive support services, including help with medical bills and healthcare navigation, offer a holistic approach to health and wellness.

Benefits

Hybrid work policy

PTO

Volunteer time off

Free coffee & snacks

Parental leave

Health, dental, & vision insurance

HSA & FSA

401k

Learning time off