Full-Time

Senior Client Success Manager

Posted on 8/29/2024

Well

Well

201-500 employees

Personalized health plans with financial incentives

Social Impact
Healthcare

Compensation Overview

$100k - $120kAnnually

+ Bonus Potential

Senior

Boston, MA, USA + 3 more

More locations: Carrboro, NC, USA | New York, NY, USA | Minneapolis, MN, USA

Multiple locations available: Boston, Chapel Hill, Minneapolis, New York.

Category
Customer Success
Customer Success & Support
Requirements
  • 5-7 years in client success/account management
  • Experience in the healthcare and benefits sector
  • Proven ability to thrive in a fast-paced, change-oriented environment
  • Results-oriented with a track record of exceeding client expectations
  • Data-driven, detail-oriented, and adept at project completion
  • Excellent communication and consultation skills to convey value propositions and manage challenging conversations
  • Demonstrated ability to build enduring professional relationships
  • Leadership skills with the ability to work autonomously
  • Entrepreneurial mindset, capable of anticipating and resolving complex problems
  • Willingness to travel (estimated 10-20%)
Responsibilities
  • Act as the primary steward of key client relationships
  • Foster strong and productive connections with key stakeholders, both within the client organization and with other vendors in the client’s benefits ecosystem
  • Assess client needs and goals consistently to ensure a mutually agreed upon definition of client success
  • Collaborate with cross-functional teams to deliver on client expectations and contractual commitments
  • Look for opportunities to grow Well’s value and footprint within existing clients
  • Partner with Sales/Growth on seamless transitions for clients from that team
  • Partner with Implementation Manager to oversee successful client implementations and a smooth transition to Client Success
  • Collaborate with and manage the efforts of an internal cross functional team of subject matter experts in activation, engagement, tech, clinical, and product as we deliver against jointly defined client success goals
  • Deliver regular client reports on activation, engagement, utilization, health outcomes, and ROI
  • Collaborate with the client and internal marketing team to develop and execute a robust activation and engagement strategy
  • Achieve tangible business results to ensure client satisfaction and renewal

Well.co offers personalized health improvement plans and financial incentives to individuals aiming to enhance their health and wellbeing. Members start by completing a questionnaire that helps create a tailored health plan with specific goals and rewards. The company also provides support services like assistance with medical bills and healthcare navigation, while members can earn gift cards for achieving their health goals. Well.co generates revenue by serving both individuals and companies, focusing on overall health, including mental wellbeing.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$201.3M

Headquarters

Chapel Hill, North Carolina

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Well raised $70M in Series B funding, boosting its growth and development potential.
  • Integration of wearable technology allows Well to offer real-time personalized health insights.
  • The rise of telehealth services expands Well's virtual health offerings and consumer reach.

What critics are saying

  • Increased competition from new healthcare AI startups with similar reward systems.
  • Potential user engagement decline as financial incentives and challenges lose novelty.
  • Rapid expansion post-funding may lead to operational inefficiencies if not managed well.

What makes Well unique

  • Well offers personalized health plans with financial incentives for achieving health goals.
  • The company provides support services like medical bill understanding and healthcare navigation.
  • Well's AI-driven health engine analyzes health triggers for personalized health improvement.

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Benefits

Hybrid work policy

PTO

Volunteer time off

Free coffee & snacks

Parental leave

Health, dental, & vision insurance

HSA & FSA

401k

Learning time off

INACTIVE