Operations Support FM

Job Description

Job Scope

Support delivery of client services in line with contractual requirements
Work with integrated service streams to perform contracted services and create/enhance
interdepartmental efficiencies
Ensure a high level of professionalism and discretion with regards to telephone calls and
correspondence, and confidentiality of work practices and documents.
Provide administrative support for Facilities Maintenance Management services.
Provide timely and quality administrative support to multiple line managers, managing competing
priorities and deadlines.

Responsibilities

Support management of the day to day operations of the Facilities Maintenance business unit.

Promote customer centric culture across the Facilities Maintenance Team in alignment to the
Sodexo Values.

Support the initiation and development of processes and operating procedures in which enhance
the Facilities Maintenance business unit service delivery.

Support alignment and compliance to internal Sodexo, and external client processes and
procedures to support conformance to contractual management plans.

Support continuous improvement of processes and operating procedures to increase efficiency,
simplify work practices, leverage IT system capabilities and maintain industry best practice.

Act as subject matter expert on policies, procedures, and service level agreements.

Work closely with other business streams of the Facilities Maintenance, Village Services and
Service Centre to provide a synergized, efficient service to the client and optimize shared
processes.

Support development and maintenance of a strong team culture, with consistency of service
across multiple sites in the portfolios.

Provide direct support to the Facilities Maintenance Leadership Team, for all operational and
project tasks.

Assist data collection, data analysis and presentation preparation of high level presentations and
reports.

Prioritisation and coordination of departmental projects and initiatives.

Assist the resolution of escalated issues, taking ownership and ensuring outcome.

Develop and maintain strong rapport with staff and managers at all levels.

Human resource management and recruitment for the Facilities Maintenance management
team.

Administering performance reviews, development plans and performance progress.

Support upskilling and training of operational Leaders in line with enhanced processes and
procedures.

Maintain team SharePoint folder system, archiving and document control and management.

Maintain and support management of business unit Action Trackers and Performance Progress
Reports.

Manage and coordinate development workshops, business unit meetings, client partnership
meetings and events.

Assist with travel arrangements, inclusive but not limited to the Facilities Maintenance Senior
Leadership Team.

Assist the Facilities Maintenance site operations as required.

Management and maintenance of the Regional Facilities Maintenance Senior Leadership roster.
Management of the Facilities Maintenance Manager calendar and diary.
Management and maintenance of the Facilities Maintenance regional roster/s.

Assist with managing the team of Facilities Maintenance management staff to achieve quality
and performance targets.

Ensure that customers and client receive consistent and friendly service.

Qualifications

Experience:

Demonstrated experience in administration management/office management.
Intermediate to advanced word processing and computing skills, including Microsoft suite.
Organized, with attention to detail.

PreferreKnowledge and Skills:

Previous Experience in building maintenance or Facilities Administration
Experience with contractor management systems
Knowledge of lean transformational strategies to drive continuous improvement
Perform well under pressure, high level of Attention to detail
Computer proficiency in Microsoft Office including Excel.
Strong organization skills
Excellent communication skills

Additional Information