National Health Foundation

Nonprofit improves health via housing, education

Guest Services Associate - Recuperative Care

Residential & Direct SupportConfirmed live in the last 24 hours

Full-timeArleta, Los Angeles, CA, USA$18.50 /hrIn-person

About the Job

Requirements

Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work a schedule with five eight-hour shifts.
Strong oral and written communication skills.
Ability to communicate effectively with staff, guests, and visitors at all levels.
A TB test is required.
Fingerprint Live Scan and background checks are required.
Ability to stand and walk for 90% of the time and frequently bend, stoop, squat, reach above the shoulders, twist, turn, kneel, and push, pull, or move up to 50 pounds.
Ability to use conversational speech for effective verbal communication.

Responsibilities

Ensure the safety and security of the recuperative care facility by conducting daily facility and equipment inspections and constant room checks.
Perform guest intake, greet guests, provide detailed orientation to program guidelines when applicable, develop rapport, and obtain guest feedback.
Create, lead, or implement engagement activities when applicable; build rapport and trust through ongoing engagement and check-ins; and attend to guest requests.
Assist nursing, social services, and external partners with guest appointments on-site or check-ins.
Assist management in accurately maintaining bed availability and documentation.
Assist lead staff or program management with supply inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills when applicable.
Respond to guest concerns and provide positive interventions.
Attend role-related meetings and training, including shift handoffs and training in BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
Perform laundry, boutique, and mealtime duties, and provide housekeeping services when the environmental site associate is absent.
Adapt to schedule changes and work additional shifts as facility needs require, consistent with labor laws.
Maintain a positive professional image and follow the organization dress code.
Perform additional assignments to meet facility needs.
Follow National Health Foundation policies and procedures.

Desired Qualifications

At least two years of caregiver experience in a healthcare or recuperative care environment is preferred.
Current BLS certification is preferred but not required.
Bilingual Spanish is preferred.

Guest Services Associate (Overnight Shift) Arleta, Ca

National Health Foundation · Arleta, United States · Full-time · Posted 2026-11-05

Workplace: on_site

Department: Recuperative Care

Description

POSITION TITLE: Guest Services Associate (OVERNIGHT SHIFT)

REPORTS TO: Program Coordinator

LOCATION: Arleta, CA

CLASSIFICATION: Non-Exempt, Full-Time

SALARY: $18.50 Hourly Rate

SCHEDULE: Sunday - Thursday (11:00 pm to 7:30AM)

All positions require candidates to successfully pass a background check, LIVE scan and TB Tes

Join Our Team, No Prior Experience Required

National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.

Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Services Associate will:

Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
Assist nursing, social services and external partners with guest appointments on-site or check ins.
Assist management in accurately maintaining bed availability and documentation.
Assist Lead staff or Program Management with supplies inventory check/ log.
Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
Respond to and provide positive intervention encounters for guest concerns.
Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
Perform laundry, boutique, and mealtime duties and in the absence of the environmental site associate perform housekeeping services.
Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
Must model and project a positive professional image and adhere to the organization dress code.
Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
Always follow NHF policies and procedures.

Requirements

Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
Ability to perform and prioritize multiple tasks effectively and efficiently.
Must be able to work a schedule with five (5) eight (8) hour shifts.
Current BLS certification preferred, but not required.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.
Bi-lingual in Spanish Preferred.
TB test required.
Fingerprint live scan /background required.

Physical Requirements

The duties as described will required standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Benefits

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org

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About the Company

National Health Foundation

Nonprofit improves health via housing, education

National Health Foundation reduces health disparities in under-resourced Southern California communities by improving housing, food access, built environment, and education. It implements community programs, policy advocacy, and partnerships to change environments and expand access to resources, aiming to address root causes of illness. Its place-based, four-priority-area approach centers on empowering residents and improving living conditions rather than only delivering health services. The goal is to remove barriers to good health so residents can live longer, healthier lives regardless of income or background.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 1973

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