Director of Credit & Risk

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

Role Overview

We are seeking a Director of Credit & Risk to own underwriting strategy, portfolio performance, and lender-facing execution for Order.co’s credit offering.

This role reports into the Head of Payments & Credit and operates as the day-to-day owner of the credit function. You will be responsible for building the systems, policies, and operating rigor required to evolve our current underwriting approach into a more scalable, programmatic credit engine.

This is an individual contributor role with light team oversight (analyst/associate level), designed for a senior operator who can both set direction and personally drive outcomes across the credit lifecycle.

You will play a critical role in shaping how Order.co deploys capital, manages risk, and builds credibility with institutional lenders.

Role Expectations

Credit Strategy & Policy Development

• Design and formalize underwriting policies, approval frameworks, and risk thresholds.
• Translate business objectives into clear, scalable credit decisioning logic.
• Continuously evolve policy based on portfolio performance, loss trends, and growth targets.

Portfolio Ownership & Performance Management

• Own end-to-end portfolio health, including approval rates, utilization, delinquency, and loss performance.
• Build and maintain core reporting (cohort analysis, vintage tracking, unit economics).
• Identify emerging risk signals and take proactive action to protect portfolio performance.

Lender & Capital Partner Management

• Serve as a primary interface with external lending and trade credit partners.
• Lead recurring performance reviews, reporting, and data discussions.
• Ensure compliance with relevant agreements and proactively manage covenant performance.
• Translate internal portfolio data into clear, credible narratives for institutional stakeholders.

Underwriting Execution & Complex Deal Structuring

• Personally underwrite and approve complex or high-value accounts.
• Conduct deep analysis of customer financials, business models, and risk profiles.
• Structure credit decisions that balance growth with disciplined risk management.

Operational Buildout & Team Enablement

• Establish SOPs, QA processes, and decisioning frameworks to ensure consistency and scalability.
• Provide guidance and oversight to junior underwriting and operations team members.
• Implement processes that reduce manual work while improving decision quality.

Cross-Functional Collaboration

• Partner with Product, Engineering, and Data teams to improve underwriting workflows and automation.
• Collaborate with GTM and Operations on customer-level decisions and escalations.
• Provide input into product and infrastructure decisions that impact credit performance.

Required Skills & Qualifications

• 8–12+ years of experience in commercial credit, underwriting, or asset-backed lending.
• Strong experience interacting with institutional lenders or capital providers.
• Proven ability to design or evolve credit policies and underwriting frameworks.
• Deep understanding of portfolio analytics, including loss drivers and performance segmentation.
• Experience operating in a high-growth or evolving environment where structure is still being built.
• Ability to operate as a hands-on individual contributor while influencing across teams.

What You’ll Receive

• Competitive compensation including base salary and equity
• Employer-sponsored 401(k) with match
• Comprehensive medical, dental, and vision coverage
• Flexible time off and hybrid work environment
• Opportunity to build and scale a critical function at a high-growth fintech company

The anticipated annual salary range for this role is $190,000–$220,000. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

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