More.com

European e-ticketing platform for events

Customer Care Specialist

Customer SupportPosted on Nov 11

Full-timeMarousi, Greece

About the Job

Requirements

At least 2–3 years of proven working experience as a support consultant.
Proven experience in a technical or implementation consulting role focused on artificial intelligence or machine learning solutions.
Ability to work shifts.
Willingness and flexibility to work at live events, including concerts, sporting events, and festivals.
Fluency in Greek and English, both spoken and written.
Knowledge of Microsoft tools such as Dynamics and Jira, OpenCX or a similar platform, and Intercom or a similar live chat platform.
Strong organizational skills, including the ability to manage multiple projects, prioritize tasks, and meet deadlines.

Responsibilities

Provide support over email and live chat for business-to-consumer and business-to-business customers.
Handle phone calls to create new online ticket reservations through the website.
Handle issue, re-issue, and refund requests for event and ferry tickets from business-to-consumer customers.
Provide on-site customer support and box office operations at live events, including concerts, sporting events, and festivals.
Make outbound calls to troubleshoot organizer issues.
Switch between tasks and coordinate teams accordingly.
Ensure and provide quality service by handling customer and client inquiries and complaints in a friendly, professional manner.

Desired Qualifications

Knowledge of ForthCRS - Certus System.

Customer Care Specialist

More.com · Marousi, Greece · Full-time · Posted 2026-10-27

Workplace: on_site

Description

More.com offers a pan-Εuropean ticketing marketplace with 12 years of experience, thousands of clients, and millions of tickets issued annually. In 2021, More.com started expanding its ticketing services in Europe and is currently present in 5 countries.

At More.com, our mission is to offer the most advanced ticketing platform with unprecedented agility and cutting-edge technology while providing an amazing experience both to our customers and our event producers.

We are looking for a Customer Care Specialist with great enthusiasm for the event ticketing industry to join our team. The successful candidate will be responsible for handling requests through phone / live chat from customers and clients as well as providing on premise support to live events. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

What you will do

Provide support over email/Live chat (B2C, B2B)
Handle phone calls to create new online ticket reservations through our website
Handle issue, re-issue, refund requests for Event & Ferry Tickets (B2C)
Provide on-site customer support and box office operations at live events, including concerts, sporting events and festivals
Make outbound calls to troubleshoot Organizer issues
Be able to jungle between tasks and coordinate teams respectively
Ensure & provide quality of service i.e., handle inquiries & complaints from customers/client in a friendly, yet professional manner

Requirements

2-3 years proven working experience as a support consultant
Proven experience in a technical or implementation consulting role, with a focus on AI/machine learning solutions
Ability to work in shifts
Willingness and flexibility to work at live events (concerts, sporting events, festivals)
Fluency in Greek and English, both verbal & written
Knowledge of Microsoft suite (Dynamics, Jira etc), OpenCX or similar, Intercom or any similar live chat platform
Strong organizational skills with the ability to manage multiple projects, prioritize tasks, and meet deadlines
Knowledge of ForthCRS - Certus System will be a plus

Benefits

Bonus scheme based on your performance
Health insurance for you and your family
Top of the line tools and equipment
Career and competencies development
Modern workspace environment
Employee Wellness Program (daily group sessions led by professional coaches)

Apply

Apply at More.com

About the Company

More.com

European e-ticketing platform for events

More.com is a European e-ticketing platform that sells tickets for concerts, theater, festivals, and sports by connecting users with third-party event organizers through a user-friendly website and mobile app. It acts as a booking facilitator handling search, seat/ticket selection, secure payments, order management, and customer support for transactions. It operates across many European countries with a network of over 5,200 partners and has sold over 60 million tickets for about 770,000 productions, placing it among Europe’s largest e-ticketing providers. The parent company aims to make live experiences more accessible and enjoyable by simplifying ticket purchases and ensuring secure, supported transactions.

Company size: 11-50
Company stage: Acquired
Total funding: $43M
Headquarters: New York City, United States
Founded: 1998

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