UX Design Strategist

Job Description

Our Sr. UX Design Strategists are responsible for leading engagements that deliver design solutions responsive to Business objectives/customer requirements, solving complex user experience challenges to improve overall service delivery and operational efficiency. The Sr. Designer is simultaneously a strong consultant and functional SME, serving as the voice of the customer/user to ensure users’ needs along the full product value chain are considered and accurately translated into designs that support longer-term business success.  Designers must be able to develop and lead a comprehensive approach for user research and workflow analyses, data-informed design proposals, and prototype and test designs for product teams and business process improvements.  Our Designers work extremely closely with client stakeholders and Product Owners/Product Managers to strategize and develop solutions, irrespective of operating systems (including Windows, Web, Android, and iOS) or platform, that also achieve process efficiencies and cost savings.  

Key Performance Expectations: 

• Works to understand core Business objectives to provide user-centric solutions to advance service/product success. 

• Participates in all aspects of the discovery process to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives.  

• Conducts user research to align the design approach for respective pain points and project objectives, using key artifacts (e.g., journey maps, service blueprints, ecosystem maps) to define, communicate, and develop a desired digital experience. 

• Documents workflows and leads service blueprint development to reflect future-state user processes; build solution based on redesigned workflows, synchronizing functional needs of multiple users.  

• Build the information architecture for multiple functions, creating a solution for multiple workflows/applications to create a singular user experience and the ability of different functional users to contribute to different services. 

• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment.  

• Works to unify product and engineering personnel behind a product design that caters to target audiences; shapes product development with Product Manager, Product Owner, Lead Engineer/Developer and other key stakeholders; builds/contributes Roadmaps with extended team, serving as a user advocate. 

• Conducts workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision. 

• Translates gathered requirements into innovative design solutions that optimize for accessibility, scalability, and performance. 

• Excellent verbal and written communication skills with proven ability to present complex concepts in simple terms.

• Develop and maintain design systems that ensure consistency across multiple (cloud-native) applications.

• Work closely with developers to ensure seamless implementation of designs and resolve any design-related issues during development.  

• Ensure all deliverables across a variety of projects are produced at the highest quality.   

• Organize and conduct UAT/user testing to validate intuitive interactions, customizations for user groups, and degree to which requirements meet Business and user needs.

Qualifications

• 10+ years of UI/UX design experience, with focus on technical products.  

• Strong evidence of initiative, problem-solving, curiosity, strong analytical skills, and leadership for extended team. 

• Current portfolio demonstrating methods, tools, skills, and craft required to develop complex enterprise application design and portal design for multiple applications for both external and internal users.  

• Strong ability to plan, organize, and manage information and project tasks effectively for all phases of a project (end-to-end product development) and future iterations. 

• Strong knowledge and demonstrated experience conducting primary and secondary user-research including user-interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting (for example), and applying those insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design. 

• Develop information architecture for a portfolio or suite of products and applications that ensures alignment with customers/users’ needs and Business goals. 

• Strong knowledge and demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing.  

• Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing user stories and story pointing. 

• Strong presentation and storytelling skills for conveying design solutions; excellent written communication and collaborative nature. 

• Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers.  

• Proficiency in design/prototyping tools such as Sketch, Figma, Adobe Suite (e.g., InDesign, Illustrator, etc.) Miro and product development tools like JIRA/Confluence, Azure DevOps. 

• Knowledge of web and mobile design principles, responsive design, and accessibility best practices for digital platforms. 

Additional Information

We Value:

• Drive: Passion and energy to implement quality technical solutions. Self-motivation and intellectual curiosity
• Commitment to Quality: Passion to conceive and produce world-class solutions that drive real-world value for the customer
• Customer Focus: Consultative approach to solving problems for customers. Expectations management.
• Communication: Superior communication skills. Ability to clearly articulate problems, solutions, risks, rewards etc. (written and verbal)
• Technical Skills: Love for technology. You have to be inherently passionate about technology.
• Business Acumen: Technology ultimately is used to enable the business. We look for people who understand how the businesses can be enabled through their technical solutions

What we offer:

• Ability to make a noticeable difference for the organization and our customers
• Tremendous growth opportunity by becoming part of a rapidly growing organization. It’s not your tenure but what you can bring to the table that defines how your career will be shaped. You control your growth.
• Complex but interesting challenges to improve the depth and breadth of your technical and business skills. Our consultants are business technologists and understand how technology drives business. 
• Competitive pay and benefits

Work authorization requirement: US Citizen.

Oteemo is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law. Oteemo complies with the law regarding reasonable accommodations for handicapped and disabled employees.