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Netcare

Integrated private healthcare services provider

ECA Emergency Care Assistant

Nursing & Frontline Patient CareConfirmed live in the last 24 hours
Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

  • Grade 12 education.
  • Current registration with the HPCSA Professional Board of Emergency Care Personnel as an Emergency Care Assistant (ECA).
  • Current with HPCSA clinical practice guideline updates.
  • Written and verbal communication skills.
  • Must be over 21 years old and hold a valid passenger driver permit (PDRP) and a valid Code 10 driver's license.
  • One year of postgraduate patient-care experience in an operational environment would be beneficial.
  • Relevant computer proficiency, including Microsoft Office, would be beneficial.
  • Interpersonal relationship skills.
  • Analytical and technical skills.
  • Must consult the employer for reasonable accommodation if a physical or psychological limitation may impair the ability to perform the required job functions.

Responsibilities

  • Complete company and legally required documentation, submit copies to the Operations Manager for filing, complete hospital records after patient delivery, and accurately complete Electronic Patient Report Forms for every patient treated.
  • Share knowledge with relevant team members, follow authorized action steps until the required competence is achieved, and perform other reasonable duties requested by the Operations Manager.
  • Maintain quality assurance, work standards, and integrity of data reporting.
  • Respond to emergencies when requested and administer treatment in accordance with HPCSA protocols and regulations; depending on specialization, assist with medical rescue, emergency communications, or specialized transport.
  • Call for backup when a patient's condition exceeds the employee's scope of practice or competence.
  • Log all attended calls with the Netcare 911 Call Centre, obtain a case number for each call, and include it on every page of the patient report form.
  • Assist with in-service training where appropriate, maintain station cleanliness, and control and replace stock after calls where possible.
  • Attend continuing medical education training to maintain continuing professional development compliance and participate in community projects when required.
  • Maintain knowledge and competence in patient treatment appropriate to training and qualifications, and keep familiar with changes to HPCSA treatment protocols.
  • Follow company policies and procedures applicable to the job.
  • Control departmental equipment; check assigned vehicles and equipment at the start of each shift using the CARS sheet and report discrepancies to the Operations Manager.
  • Clean vehicles and equipment daily and thoroughly clean them weekly; maintain equipment in working order according to manufacturer instructions, prevent and report losses, and keep rechargeable equipment serviceable and batteries maintained.
  • Update equipment contents checklists, accurately record drugs used and held, complete a drug checklist before each shift, and hand over a drug count at shift completion.
  • Comply with Compensation for Occupational Injuries and Diseases Act requirements and immediately report work-related injuries to the Operations Manager and Call Centre.
  • Keep public areas at Netcare 911 premises neat and tidy, follow basic safety regulations, drive safely in company vehicles, assess and make incident scenes safe according to the employee's level of emergency care training, and report unusual occurrences of company importance to the Operations Manager immediately.
  • Wear appropriate protective gear at each scene and maintain adequate stock, replacing it after calls where possible.
  • Respond to emergency calls within one minute and non-emergency calls within three minutes, or immediately notify the emergency call centre of an adequate reason for delay.
  • Show compassion and empathy to patients and their families, keep family members informed about treatment, wear protective gloves when treating or transporting patients, protect patient confidentiality after death, and interact courteously and professionally.
  • Document patients' valuables accurately and maintain scheduled drug registers under company policy, including completing registers when applicable drugs are administered and conducting regular drug stock counts.
  • Consult an Emergency Care Practitioner or medical officer before interventions as required by the HPCSA ECA protocol, and present interventions requiring reported practice to an Emergency Care Practitioner or medical officer within 48 hours.
  • Identify development needs and communicate them to the immediate manager, formulate steps to address competence gaps, share knowledge, and follow authorized development steps until competence is achieved.
  • Be punctual, behave appropriately in the business environment, and meet deadlines.
  • Meet customer-satisfaction standards, deliver satisfactory customer interactions, and listen empathetically while remaining professional.
  • Work flexibly to support daily operations, including weekend, public holiday, and night shifts; interact with internal and external customers through different channels; and work in underground areas where applicable.
  • Uphold Netcare's service behaviours: show respect, wear a name badge, treat others with consideration and humility, act in the best interests of Netcare and others, listen empathetically and respond compassionately, express appreciation, and embrace diversity.

Desired Qualifications

  • Relevant computer proficiency, including Microsoft Office.
  • One year of postgraduate patient-care experience in an operational environment.

About the Company

Netcare

Integrated private healthcare services provider

Netcare is a broad private healthcare group in South Africa that provides a full range of medical services across the care spectrum. Its offering includes world-class acute private hospital care, cancer care (radiosurgery, radiotherapy, chemotherapy, bone marrow transplant, robotic-assisted surgery), primary healthcare through Medicross, emergency medical services via Netcare 911, occupational health and employee wellness, mental health services through Akeso, affordable access solutions through NetcarePlus, and renal dialysis through National Renal Care. The company also trains emergency medical and nursing personnel. Netcare aims to improve healthcare by integrating digital systems to deliver seamless, connected care across its hospitals, clinics, EMS, and support services, with the goal of making high-quality private healthcare more accessible and efficient.

Company size
10,001+
Company stage
IPO
Headquarters
Sandton, South Africa
Founded
1996

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