Sales Operations Manager

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

As a Sales Operations Manager, you will be the primary resource for driving revenue and margin through effective demand planning, inventory management, purchase order execution, and trend analysis. You will analyze data, monitor business trends, and implement strategic action plans to ensure business success. We are looking for candidates with substantial experience in multiple roles within sales and demand planning. Experience with major UK retailers is highly preferred.

Work Arrangement: This is a hybrid role, with the expectation that the employee will work from the office 2-3 times per week based on business needs and requirements. The remaining days can be worked remotely.

Key Duties/Responsibilities:

• Operational Strategy: Develop and implement strategies to enhance operational performance for assigned retail accounts, ensuring alignment with the company’s overall business objectives.
• Customer Relations: Act as the main point of contact for customer-specific needs, ensuring timely and effective communication to meet both customer and company expectations.
• Data Analysis & Reporting: Regularly generate and analyze business performance reports, identify critical insights, and proactively address risks and opportunities.
• Sales & Inventory Management: Monitor and coordinate sales performance relative to promotional goals, collaborating with sales analysts to create accurate shipment and inventory forecasts.
• Demand Planning: Work closely with customer demand planning teams, the sales director/account manager, and sales analysts on forecasting, inventory management, order processing, and supply chain coordination.
• Forecasting & Budgeting: Lead monthly forecasting sessions with customers and internal SharkNinja teams. Participate in the annual financial budget planning process.
• Operational Excellence: Ensure high levels of forecast accuracy and attainment to fulfill commitments to both the organization and retail partners. Oversee order coordination with the supply chain, managing availability dates with customers.
• Promotional Planning: Input and manage confirmed promotional plans in SFO, maintaining the promotional calendar with internal and external sales analysts.
• Cross-Functional Collaboration: Partner with the sales director/account manager and sales analysts to prepare customer presentations, monthly business reviews, budget reviews, and POS reports.
• Product Knowledge: Develop a thorough understanding of the kitchen and floor care product categories, including consumer preferences and competitive dynamics.
• Project Management: Lead special projects focused on UK business growth and operational optimization.
• Product Launches: Oversee the execution of UK product launches, ensuring alignment with customer needs and timely market introduction.

Attributes and Skills:

• Analytical Skills: Expert proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data visualization. Proficiency in SQL and Python for data analysis and process automation is a bonus but not required.
• Strategic Thinking: Ability to analyze retail sales data, anticipate market trends, and make strategic recommendations to drive business growth.
• Communication Skills: Strong verbal and written communication skills, with the ability to present complex data and insights to various audiences.
• Project Management: Experience in managing projects or initiatives, with strong organizational skills and the ability to handle multiple tasks in a fast-paced environment.
• Problem-Solving: Ability to proactively identify, anticipate, and resolve issues efficiently.

Education and Experience:

• Bachelor’s degree in business, Data Science, Supply Chain Management, or a related field.
• 5+ years of experience in demand planning, supply chain management, or retail operations within the consumer products industry.
• Significant experience in multiple roles within sales, demand planning, or similar fields, preferably with major UK retailers.
• Past sales experience is preferred but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a vibrant and iconic location at Battersea Power Station.
• Collaborative and innovative work environment.
• Professional development opportunities to grow your skills and career.