PDS Health
Integrated healthcare support company
Assistant Operations Manager
About the job
- A high school diploma or general education degree (GED) is required.
- Candidates must be results-oriented, self-motivated, reliable, organized, and detail-oriented, and able to work independently and as part of a team.
- Candidates must be able to build teams, communicate openly, motivate and inspire others, educate and train team members, assess talent, and promote learning.
- Candidates must advocate for patients with flexibility, empathy, passion, and ethical judgment.
- Candidates must be process-focused, data-driven, computer proficient, and knowledgeable about operational processes.
- Candidates must understand profit drivers, use metrics to manage, build financial understanding among team members and clinicians, and understand local market drivers and competition.
- Candidates must be able to influence others through active listening, trust-building, coaching, adapting their coaching style, and recognizing improvement.
- Candidates must be able to multitask effectively without compromising work quality.
- Candidates must have excellent interpersonal, oral, and written communication skills.
- Candidates must be able to handle and maintain the confidentiality of team-member records, patient records, and compensation information.
- Candidates must be able to work in a fast-paced environment.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Act as manager of the supported practice in the Operations Manager's absence.
- Plan and prepare work schedules and assign team members to specific duties.
- Work with team members to develop successful patient communication skills and facilitate learning.
- Create team focus on executing the Owner Dentists' Clinical Culture to support the Perfect Patient Experience.
- Assist in driving year-over-year revenue and profit growth.
- Ensure adherence to cash-management and accounting protocols.
- Provide feedback regarding tactics that change financial and patient outcomes so the rest of the organization can benefit.
- Ensure the office follows PDS standards for facility cleanliness and maintenance.
- Lead and participate in daily huddles and other required meetings.
- Demonstrate stewardship of the PDS Brand by making decisions consistent with the PDS Brand framework.
- Serve as a subject matter expert in executing PDS processes, systems, and tools while actively contributing to their improvement.
- Catalyze execution of the Perfect Patient Experience and HC Handoff to gain Patients for Life.
- Support clinicians' education and referrals regarding the Mouth-Body Connection.
- Maintain an appropriate professional appearance and demeanor in accordance with company policies, addressing others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
- Prior coursework or on-the-job training in dentistry, insurance, or business.
About the company
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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