Assistant Vice President 1 – Service Owner - Customer Telemetry

Who We Are 

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a corporate purpose of ‘In Pursuit of Better’, Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific.  

Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive. 

Service Owner – Customer Telemetry

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning...

Come join the A-Team at AirTrunk, where the cloud meets the ground.

Your Impact

As Service Owner - Customer Telemetry, based in  Revantage’s Bangalore office, you will report to the Practice Lead - Data Centre Applications and partner closely with Data Centre Operations, Technology, Engineering, Data, Information Security, customer-facing teams, vendors and managed services teams. You will be the face of customer telemetry to the Data Center Operations team and customers for the applications and streaming capability that deliver customer telemetry, making your mark in a number of ways:

Shape a reliable and scalable customer telemetry capability that meets agreed data, timeliness, security and availability requirements across AirTrunk's growing portfolio.

Lead the evolution of event-streaming platforms, including Confluent Platform, and the applications, connectors and controls that move operational data to authorised consumers.

Improve confidence in customer telemetry by strengthening data quality, observability, resilience, lifecycle management and end-to-end service ownership.

What you'll do

Strategy and roadmap: Support the customer telemetry solution roadmap with the Practice Lead and stakeholders, aligning platform capacity, lifecycle plans and investment priorities to customer commitments and enterprise technology strategy.

Solution design and architecture: Support the end-to-end design of secure, resilient and scalable telemetry solutions spanning event ingestion, streaming, transformation, distribution, integrations, storage where required, observability and supporting infrastructure or cloud services.

Customer requirements: Translate customer telemetry requirements and service commitments into clear data contracts, interface specifications, non-functional requirements, acceptance criteria and sustainable support arrangements.

Event-streaming platform: Own the technical design and evolution of Confluent Platform and related streaming services, including clusters, brokers, topics, partitions, replication, connectors, schema services, security and administration tooling.

Data pipelines and integration: Define and assure reliable data flows from operational source systems such as DCIM, BMS, EPMS and metering platforms through streaming and integration services to authorised customer and enterprise destinations.

Data contracts and quality: Support establishment of standards for schemas, metadata, naming, compatibility, validation, lineage, retention and ownership. Implement controls to detect missing, late, duplicated, malformed or unexpected telemetry.

Security and access: Design authentication, authorisation, encryption, certificate and secret management, network segmentation, audit logging and customer isolation controls in partnership with Information Security and infrastructure teams.

Reliability and resilience: Define availability, latency, throughput, capacity, recoverability and continuity requirements. Lead capacity planning, performance testing, backup, recovery and disaster-recovery arrangements for telemetry services.

Observability and service performance: Implement end-to-end monitoring, alerting, logging, tracing and service dashboards that show platform health, pipeline performance, delivery status and compliance with SLAs or service-level objectives.

Technical leadership: Direct delivery partners, platform engineers, data and integration specialists, software suppliers and managed service providers; act as the primary technical point of contact for customer telemetry solutions.

Governance and assurance: Own technical assurance across design, build, test and deployment, ensuring compliance with AirTrunk architecture, cybersecurity, privacy, data governance, operational resilience and change-management standards.

Delivery and transition: Support estimation, planning, environment preparation, configuration, integration, migration, testing, cutover, release and transition to support. Identify risks, dependencies and decisions early and drive them to resolution.

Operational excellence: Oversee platform and pipeline health in live mission-critical environments. Support incident, problem, change and release management, lead technical investigation and drive permanent fixes for recurring issues.

Platform lifecycle: Guide versions, patches, upgrades, configuration, licences, certificates, environments, technical documentation and decommissioning, ensuring controlled change and sustainable support arrangements.

Vendor and stakeholder leadership: Build trusted relationships across Data Centre Operations, Technology, Data and customer-facing teams, and hold vendors and service partners accountable for SLAs, KPIs, quality, knowledge transfer and improvement.

What you'll bring

Essential

Proven experience leading the design, implementation and operation of enterprise event-streaming, messaging, telemetry or real-time data integration solutions in a large, complex or multi-site organisation.

Strong hands-on knowledge of Apache Kafka and Confluent technologies, including brokers, topics, partitions, replication, Kafka Connect, Schema Registry, security and platform administration.

Experience designing reliable real-time data pipelines, connectors and integrations using APIs, middleware, messaging or stream-processing patterns.

Strong understanding of schemas, data contracts, compatibility, data quality, lineage, retention and governance for operational or customer-facing data.

Demonstrated ability to define and assure non-functional requirements including availability, latency, throughput, scalability, security, recoverability, observability and supportability.

Experience with platform monitoring, capacity planning, performance testing, incident investigation, disaster recovery, upgrades and production lifecycle management.

Experience delivering technology change through design, build, test, deployment and transition to support across on-premises, cloud or hybrid environments.

Experience leading software vendors, platform partners, systems integrators and managed service providers and holding them accountable for technical and service outcomes.

Strong stakeholder engagement and communication skills, with the ability to translate customer and operational requirements into clear technical decisions.

Bachelor's degree in Information Technology, Engineering, Computer Science, Data Engineering or a related discipline, or equivalent relevant experience; typically 8+ years in integration, data platforms, enterprise applications or operational technology.

Desirable

Experience in hyperscale data centres, colocation, utilities, telecommunications, energy, infrastructure or another telemetry-intensive, mission-critical environment.

Experience operating Confluent Platform on premises and exposure to Confluent Cloud, hybrid integration or platform migration.

Knowledge of DCIM, BMS, EPMS, metering, SCADA, IoT or other operational telemetry sources and common industrial or building protocols.

Experience with stream processing, event-driven architecture, infrastructure as code, container platforms, Linux, cloud services and enterprise observability tooling.

Relevant certifications in Confluent or Kafka technologies, cloud, ITIL, TOGAF, architecture or data engineering; APJ or global experience is highly regarded.

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you're helping scale our region's digital future, we'll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now's your chance to Grow@Hyperscale.

 Please advise how this should be written. As I understand, they are AirTrunk staff but employed by Revantage, and working in the Revantage office.

 In line with above, given they are “employed by Revantage” but assigned to AirTrunk, is it standard to remove this? (I re-added it)

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EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]