Experience working directly with third-party logistics (3PL) warehouses or logistics providers.
Strong understanding of receiving, put-away, picking, packing, shipping, returns, and inventory control processes.
Experience with inventory management, including cycle counts and row counts.
Experience with direct-to-consumer/e-commerce and/or business-to-business order fulfillment, including returns/RMA processes.
Track record managing 3PL performance against order accuracy, inventory accuracy, and shipping cost metrics.
Strong Excel and Google Sheets skills.
Experience with UPS, FedEx, USPS, and/or freight; understanding of shipping rates, less-than-truckload (LTL), full truckload (FTL), and international shipping.
People management experience.
Strong problem-solving and process-improvement skills.
Responsibilities
Manage the day-to-day relationship with Centr's 3PL warehouse providers, serving as the primary point of contact for operational issues.
Oversee receiving, put-away, picking, packing, shipping, and returns processes at the 3PL to ensure they meet Centr's standards.
Partner with the 3PL on inventory control practices, including cycle counts and row counts, to maintain accurate stock records.
Monitor stock levels across warehouse locations and flag replenishment needs before they become stockouts.
Oversee order fulfillment across direct-to-consumer/e-commerce and/or business-to-business channels, ensuring orders ship accurately and on time.
Manage the returns/RMA process, working with the 3PL to process returns efficiently and resolve discrepancies.
Track and report on 3PL performance against key metrics: order accuracy, inventory accuracy, and shipping cost.
Identify trends in performance data and drive corrective action plans with the 3PL when metrics fall short of target.
Build and maintain performance reporting in Excel/Google Sheets to track trends over time.
Manage relationships with carriers (UPS, FedEx, USPS) and/or freight providers to support cost-effective, reliable shipping.
Evaluate and understand shipping rates, including LTL/FTL and international shipping options.
Partner with systems/IT on ERP, Shopify, Amazon, and EDI connections supporting order and inventory flow.
Manage logistics/warehouse-facing employees.
Manage daily operations to ensure consistent execution against SLAs.
Identify and drive process improvements across the fulfillment lifecycle.
Partner on planning and strategy for logistics network capacity and growth needs.
Desired Qualifications
ERP experience, ideally with Shopify, Amazon, and/or EDI connections.
Welcome to Centr - The Home of Strength
Centr is a globally recognized wellness platform founded by Chris Hemsworth in 2019. Centr is where the stronggetstronger withstate-of-the-artfitness equipment and expert-led fitness programs. Centr makes high-quality fitness accessible at home and in gyms worldwide. Centr is the Official Competition Equipment provider for HYROX, with commercial-grade, performance-engineered equipment designed exclusively for the sport.
Headquartered in Los Angeles, California, we are a passionate team of content creators, strategists, engineers, designers, marketers, and brand builders.
At Centr, our core values include respect, transparency, accountability, and collaboration. We take pride in who we are and what we do. Wedon'tjust accept individuality; we encourage it and acknowledge the value diversity and inclusivity bring to our team.
About the Role
The Manager, Logistics owns the day-to-day performance of Centr's third-party logistics (3PL) operations, ensuring accurate, timely, and cost-effective fulfillment across DTC/e-commerce and B2B channels. This role works directly with 3PL warehouse partners on receiving, inventory control, and shipping, and partners cross-functionally to keep order accuracy, inventory accuracy, and shipping cost on target.
Key Responsibilities
3PL & warehouse operations
Manages the day-to-day relationship with Centr's 3PL warehouse provider(s), serving as the primary point of contact for operational issues.
Oversees receiving, put-away, picking, packing, shipping, andreturnsprocesses at the 3PL to ensure they meet Centr's standards.
Partners with the 3PL on inventory control practices, including cycle counts and row counts, tomaintainaccuratestock records.
Monitors stock levels across warehouse locations andflagsreplenishment needs before they become stockouts.
Order fulfillment & returns
Oversees order fulfillment across DTC/e-commerce and/or B2B channels, ensuring orders ship accurately and on time.
Manages the returns/RMA process, working with the 3PL to process returns efficiently and resolve discrepancies.
3PL performance management
Tracks and reports on 3PL performance against key metrics: order accuracy, inventory accuracy, and shipping cost.
Identifiestrends in performance data and drives corrective action plans with the 3PL when metrics fall short of target.
Builds andmaintainsperformance reporting in Excel/Google Sheets to track trends over time.
Shipping &logistics
Manages relationships with carriers (UPS, FedEx, USPS) and/or freight providers to support cost-effective, reliable shipping.
Evaluates and understands shipping rates, including LTL/FTL and international shipping options.
Partners with systems/IT on ERP, Shopify, Amazon, and EDI connections supporting order and inventory flow.
Team leadership & operations
Manageslogistics/warehouse-facing employees.
Manages daily operations to ensure consistent execution against SLAs.
Identifiesand drives process improvements across the fulfillment lifecycle.
Partners on planning and strategy forlogisticsnetwork capacity and growth needs.
Qualifications
Experience working directly with 3PL warehouses orlogisticsproviders.
Strong understanding of receiving, put-away, picking, packing, shipping, returns, and inventory control processes.
Experience with inventory management, including cycle counts and row counts.
Experience with DTC/e-commerce and/or B2B order fulfillment, including returns/RMA processes.
Track record managing 3PL performance against order accuracy, inventory accuracy, and shipping cost metrics.
Strong Excel/Google Sheets skills; ERP experience preferred, ideally with Shopify, Amazon, and/or EDI connections.
Experience with UPS/FedEx/USPS and/or freight; understanding of shipping rates, LTL/FTL, and international shipping.
People management experience, with strong problem-solving and process-improvement skills.