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Action Property Management

HOA property management and resident services

Front Desk Package Attendant

Reception & Front DeskUpdated on Nov 14
Full-timeLos Angeles, CA, USA$24 - $25 /hrIn-person

About the Job

Requirements

  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
  • At least 1 year of customer service experience.
  • Polished and professional appearance and demeanor.
  • Upbeat and positive team player attitude.
  • Strong judgment and solutions-oriented.
  • Proactive customer service approach.

Responsibilities

  • Scan and log incoming packages in the Management App system.
  • Store received packages in appropriate storage locations, including the Package Room and Front Desk.
  • Retrieve packages from the Loading Dock and transport them to the Package Room.
  • Retrieve packages for residents when requested and log them as retrieved in the system.
  • Deliver packages to homeowner units when requested.
  • Audit packages twice daily.
  • Sort, identify, and distribute USPS mail as appropriate.
  • Monitor lobby activity and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; use the Master Phone Directory to contact residents to announce guests and deliveries.
  • Monitor lobby activity and maintain access control.
  • Provide shift coverage for the Front Desk and Loading Dock as needed.
  • Address resident and guest concerns and questions.

Desired Qualifications

  • Hospitality, luxury retail, or fine dining experience is preferred.
  • Hospitality Management college students or recent graduates are highly desired.

About the Company

Action Property Management

HOA property management and resident services

Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Irvine, CA
Founded
1984

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