Full-Time

Technical Support Representative

Workwave

Workwave

201-500 employees

Empowering field service businesses with forward-looking technology.


Junior

Remote in USA

Required Skills
SQL
Customer Service
Requirements
  • Bachelor's degree or related experience
  • 1-2 years of experience in accounting, customer service, or banking
  • Accounting experience or knowledge of a service industry software application
  • Experience with relational database tools - SQL knowledge
  • Experience working with modular, integrated software applications
  • Experience with Microsoft Windows desktop and server operating systems and platforms
  • Familiarity with report design tools - Crystal Reports knowledge preferred
  • Knowledge of networking and network equipment
Responsibilities
  • Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
  • Gather customer information to determine issues by evaluating and analyzing reported symptoms
  • Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
  • Replicate customer-reported issues, capturing necessary information per standard processes
  • Accurately process and record call transactions
  • Offer product or workflow alternative solutions where appropriate
  • Organize ideas and communicate messages appropriate to listeners and situations
  • Proactively follow up and make scheduled call-backs to customers when necessary
  • Stay current with system information, changes and updates

WorkWave stands out as a supportive partner for field service businesses, providing comprehensive technology and services that cover all aspects of the business journey, from customer acquisition to service delivery and invoicing. The company's competitive edge lies in its integration of multiple organizations and top talent, offering a diverse product portfolio that addresses specific industry challenges and fuels growth at every stage. With a track record of industry recognition for its products, growth, and culture, WorkWave demonstrates its commitment to empowering field service companies and understanding their unique needs.

Company Stage

Series A

Total Funding

$8.3M

Headquarters

Holmdel, New Jersey

Founded

1984

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

38%