Dayforce Support Specialist - HR Systems

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What we offer:

Group Summary:

We are seeking a knowledgeable and detail-oriented individual to join our team as a Dayforce Payroll System Support Analyst. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce payroll system throughout Canada and the US. You will act as the main point of contact for all payroll-related system issues and inquiries, ensuring timely resolution and maintaining system integrity. Additionally, you will collaborate with cross-functional teams to implement system enhancements and updates.

The successful candidate will have previous implementation and/or support experience with the Ceridian Dayforce solution.

Major Responsibilities (List in order of importance, min 3 – max 10)

• Serve as primary point of contact for Dayforce payroll related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements.
• Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
• Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.
• Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.
• Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
• Maintain accurate documentation of system processes, procedures, and issue resolutions.
• Train end-users on system functionalities, best practices, and updates as needed.
• Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce

Knowledge and Education       

Completion of University Degree

Work Experience

1 to 3 Years of Work Related Experience

Skills and Competencies Required to Perform the Job

• Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Dayforce.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
• Detail-oriented with strong organizational and documentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in data analysis and reporting
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Ability to adapt to changing priorities and manage multiple tasks simultaneously
• Ability to manage confidential and sensitive employee information
• Understanding of HR, payroll and time operations and experience in employee data management
• Proficiency in Microsoft Office Suite, particularly Excel
• Knowledge of how Workday HCM works with Dayforce is preferred

Working Conditions and Environment

 Office environment

Travel

10-25% Regular Overnight Travel

Any Additional Information

Strong English skills are mandatory.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.