Engineering Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our Demand Generation Systems team is on a mission to build the most measurable, cross-channel messaging capability possible, to engage customers. We aspire to build the most efficient systems that power human assisted workflow accelerating our customers’ Stripe journey. We are a cross functional team of engineers, analysts, marketers, and product managers that deliver the insights, internal systems and tools that fuel Stripe’s growth. 

As part of the  Demand Generation Systems team, you will own systems that power go-to-market motions productizing gathered insights and intelligence. This includes building tools that 1/ identify when a human assisted customer experience is needed 2/ codify and operationalize human assisted workflow through systems 3/ use AI/ML to accelerate the workflow and 4/ build observability to drive insight and optimizations.

What you’ll do

Responsibilities

• Work closely with product, program and business leaders to develop a long term vision and execute on marketing systems strategy that scales marketing motions.
• Adapt prioritization and staffing decisions as the team, business, and user demands progress
• Design and build delightful Stripe facing tooling and business critical services for seller tooling.
• Ensure our infrastructure is extensible, scalable, reliable, and meets SLAs for both external and internal users
• Improve engineering standards, tooling, and processes.
• Build, lead, and manage a high-performing team of engineers.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of software engineering experience, including at least 3+ years of management experience
• Organizational leadership experience, including experience collaborating with executive leadership
• Experience proactively seeking feedback from users, business leaders, and subject matter experts
• Excellent verbal and written communication

Preferred qualifications

• Experience in Go-To-Market technology domain where you are directly responsible for building on GTM platforms(like Salesforce), integrating with other GTM systems and building internal GTM products that contribute to the demand generation tech stack.
• Experience with machine learning, recommender systems, product-led growth, and/or lifecycle marketing.
• Experience developing/shaping internally and externally facing products
• Experience building distributed systems or a microservices architecture
• Bachelors or Masters degree in a technical field (e.g., Computer Science)