Client Solutions Manager - TikTok

About Aleph

Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.

What You Will Do

• Participate in strategic planning to grow or generate new business opportunities.
• Act as a consultant for top key accounts.
• Be the primary point of contact (POC) for client campaign management and timely reporting.
• Provide actionable insights on campaign performance (products, budget, creatives vs. KPIs, delivery).
• Ensure SLA adherence for excellent client service.
• Optimize accounts for increased spend and manage reservation projects.
• Drive product and company education, and share best practices with clients and agencies.
• Collaborate with cross-functional teams on creative ad solutions that deliver business results.
• Be the premium contact for the Sales team.
• Support client and agency education on product solutions to grow business and manage key relationships.
• Maximize ROI through optimization and upselling, supported by client reports.
• Manage large customer relationships and drive business decisions through conflict resolution.
• Provide feedback to product and tools teams to help scale the platform.
• Organize account information, assets, data, and reports.
• Maintain campaign records, schedules, and ad placement availability.
• Ensure accurate ad specs and rates, and take responsibility for campaign reporting and optimization.

What We Are Looking For

• At least 4 years of experience in client relationship management and digital media.
• Advanced English skills.
• Bachelor’s degree in Advertising, Marketing, Business, or Tech.
• Deep understanding of the digital landscape and a passion for social media.
• Experience managing campaigns across digital platforms and ad tech products.
• Intimate familiarity with online media planning, design, and art control of advertising pieces.
• Strong communication and people skills (working directly with clients).
• Detail-oriented, with exceptional organizational skills.
• Aptitude, creativity, and a preference for working in collaborative teams and across business units.
• Strong time management and problem-solving skills.
• Ability to multitask under challenging deadlines while staying focused on details.

Why Join Aleph

Impact: Be the face of TikTok in the Costa Rican market and help brands and agencies adopt the platform for their marketing campaigns.
Growth: Aleph gives its internal talent room to learn, take on bigger scope, and grow together across a global organization.
Team culture: Join a place of many cultures, perspectives, and talents, where people support each other and communication and partnership come first.
Market context: Work in an industry that changes constantly, where curiosity keeps you learning and new opportunities are always opening up.
Flexibility: A hybrid setup (2 days per week in the San José office) that balances collaboration and focus time.