Full-Time

Junior Technician

Technical Customer Support

Confirmed live in the last 24 hours

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based messaging archiving and compliance solutions

Enterprise Software
Legal

Compensation Overview

CA$50k - CA$60kAnnually

+ Corporate Bonuses

Entry, Junior

Vancouver, BC, Canada

Hybrid work model requires some in-office presence.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Salesforce
Customer Service
Confluence
Requirements
  • Minimum of 1 years in technical support including a minimum of 2 years of customer facing
  • Excellent interpersonal and communication skills in both verbal and written English, communicating complex technical problems and solutions to end users of all skill levels
  • Critical thinking skills, strong analytical skills and the ability to identify problems by observation and research
  • Goal oriented self-starter who can work independently as well as excel in a team environment with minimal supervision adaptive and a strong willingness to learn while working in a fast-paced environment
  • Basic understanding of networks, email systems and their respective technologies
  • Must be able to accurately document complex technical issues and comprehensively outline resolution steps in a support case
  • Ability to exercise good judgment and discretion with confidential information
  • Familiarity with Salesforce CRM and Confluence is desirable
Responsibilities
  • Provide the highest level of customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues
  • Complete technical requests and changes related to customers’ archiving setup and configuration
  • Providing minor message data delivery support and troubleshooting.
  • Minor troubleshooting with configuration issues
  • Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms
  • Assist in the testing of new systems, features and services (Open connectors and API)
  • Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures

Global Relay offers messaging archiving solutions that help businesses comply with regulations and manage their data effectively. Their cloud-based services allow organizations to archive emails, instant messages, and social media communications, facilitating compliance with standards like GDPR and enabling eDiscovery for legal cases. The company stands out with its "Data in Place" model, which enhances productivity by providing easy access to critical information while reducing costs and risks. Global Relay's goal is to empower businesses with secure data management tools that provide a competitive edge through actionable insights.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1999

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • The integration with OpenAI’s ChatGPT Enterprise Compliance API positions Global Relay at the forefront of AI-driven compliance solutions, potentially attracting a new wave of clients.
  • Recognition in multiple Gartner Hype Cycle reports and the Magic Quadrant enhances Global Relay's credibility and market positioning.
  • Strategic partnerships, such as with CMS Distribution and TrustPoint International, expand Global Relay's market reach and service offerings.

What critics are saying

  • The rapid pace of innovation in communication technologies may outstrip Global Relay's ability to adapt, potentially making its solutions less relevant.
  • The crowded compliance and archiving market means Global Relay must continuously innovate to maintain its competitive edge.

What makes Global Relay unique

  • Global Relay's 'Data in Place' model uniquely empowers employees by providing easy access to critical information, enhancing productivity and decision-making.
  • The company's integration with OpenAI’s ChatGPT Enterprise Compliance API sets it apart by offering advanced compliance capabilities for generative AI communications.
  • Global Relay's recognition as a leader in Gartner's Magic Quadrant for Enterprise Information Archiving for nine consecutive years underscores its industry leadership and reliability.

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