Contract Service Manager

Job Summary

Leads shift operations to ensure efficient production and execution of routine tasks, including 5S activities, while maintaining compliance with key performance indicators such as on-time delivery, product quality, and safety standards.

Job Description

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

What will you do

• Confers with Division personnel to establish production and quality control procedures, work instructions and develop budget and cost controls.

• Maintains on-going dialog and direct contact with Outside, Inside Sales and customers for purposes of costing, quoting and project planning.

• Work hands-on with service technicians to learn the SIFCO process.

• Use learned hands-on experience of the SIFCO Process to become the technical lead at the facility and liaise with customers.

• Plans and directs production activities and establishes schedule in keeping with effective operations and cost factors. Makes job assignments to support priorities and schedules. Coordinates external resources within and outside of SIFCO ASC to meet customer demands.

• Responsible for all EHS management for facility and personnel. Develops or revises standard operational and working practices and observes workers to ensure compliance with safety and EHS standards.

• Acts in a first line supervisory role to resolve employee issues and refers unresolved issues to HRBP.

• Develops and maintains operational metrics that support the Quality System and Core Values.

• Responsible for coaching, mentoring, and training staff to maximize skills .

• Performs activities of subordinates as necessary to meet customer requirements.

What do we look for

• Associate degree or five years related experience and/or training; or equivalent combination of education and experience.

• Previous supervisory or management experience with direct responsibility for three (3) employees or more.

• Ability to read, analyze, and interpret customer requirements furnished in written or oral form including; diagrams, blueprints, technical drawings, scope of work documents, quality specifications and standards.

• Receive, safeguard and disseminate International Traffic in Arms Regulations (ITAR) documents, per Department of Defense Directives.

• Have a working knowledge of the Defense Priority and Allocations Systems for scheduling and prioritizing Department of Defense rated work.

• Mechanical aptitude to design tooling and troubleshoot equipment breakdowns

• Electrical aptitude to troubleshoot equipment and make corrective actions when safe and needed.

• Perform all required duties as the Hazardous Waste Manager and maintain compliance with Federal and State EPA regulations.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

• Ability to read and use quality control gauging; micrometers, calipers, ball gages and dial indicators.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Working knowledge of MS Office applications including but not limited to Word, Excel, Outlook, Teams, and PowerPoint.

• MS Dynamics GP experience a plus.

• Must be a U.S. Citizen.

• Supervisory Responsibilities:

• Directly supervise product assembly, plating technicians and maintenance staff.

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Requirements:

• Must regularly lift and /or move up to 50 pounds and required to use hands to finger, handle, or feel and reach with hands and arms.

• Frequently required to stand and walk; stoop, kneel, crouch, or crawl.

In accordance with applicable pay transparency requirements, the expected annual salary for this position is $72,000 - $90,000. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

What's in it for you

• Competitive pay programs with excellent career growth trajectory

• Paid time off for volunteerism

• Dress for your day; how you dress is determined by what your day may bring

• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan

• Work for a global leader in the industrial process fluids industry

Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.