Parkdepot

B2B parking management platform with AI

Customer Success Manager

Account ManagementConfirmed live in the last 24 hours

Full-time€70k - €100k /yrRemote

About the Job

Requirements

At least 3 years of customer relationship or account management experience working in software as a service.
Experience in customer-facing roles, including analyzing customer accounts, identifying churn signals, and finding account growth opportunities.
Strong project management and time management skills.
Hands-on experience delivering product training to external customers.
Experience delivering value-based communications.
Ability to facilitate meetings with customers and users at various levels of seniority.
Experience identifying opportunities for account expansion and revenue growth.

Responsibilities

Build lasting customer relationships and serve as an advisor, taking a consultative approach to help customers achieve long-term success using Lever's product suite.
Represent customer needs internally by sharing customer learnings and feedback to inform product solutions and development.
Attend onboarding and learn the business with a cross-functional group.
Learn Lever's product training demo frameworks and host sessions independently.
Conduct customer check-ins, plan agendas, document interactions, track projects, and prepare and present impact reviews to align with customers and demonstrate value.
Conduct and document account health audits and communicate recommendations to help customers maximize Lever's impact.
Collect ongoing customer product feedback to establish a feedback loop supporting customer needs and product development strategy.
Own a portfolio of accounts across industries, product offerings, and customer segments, and develop relationships through email, phone, video calls, webinars, training, and in-person visits.
Identify customers' current hiring practices and internal business goals.
Complete certification for Product, Reports, and Lever Talent Intelligence.
Shadow five Customer Account Executive renewal calls to learn how to partner on annual renewals, account expansion, and upselling.
Teach customers best practices for the Lever product suite through webinars and targeted training sessions.
Pull user metrics and deliver quarterly business reviews to existing customers, showing areas of excellence and opportunities to improve use of Lever products.
Educate customers on the value of Lever products and their relevance to customers' recruitment and hiring goals.
Prioritize workload and commitments, manage projects within accounts, and meet deadlines to build customer trust.
Partner with Sales and Customer Success through onboarding and the annual renewal cycle, serving as a consistent customer contact.
Plan strategically and deliver value-based messaging to motivate customer actions and support customer renewals.
Transition customer introductions to the Customer Account Executive 90 days before renewal.
Use agreed milestones and metrics to keep customers on track with their success plans.
Recommend process improvements to better serve external and internal customers.
Advise customers on best practices and strategic recommendations that align Lever products and solutions with their goals.
Identify account champions and highlight customer achievements to internal partners such as Marketing for external communication.
Help interview candidates and contribute to hiring and growing the team.
Advocate internally for customer needs and develop feedback loops within Lever.
Handle high-stakes, time-sensitive customer issues.
Support Lever's success against each customer's business case across a 12-month account lifecycle.
Identify customer account growth opportunities and collaborate with Customer Account Executives on renewals and upselling.
Help train new Customer Success Managers through team onboarding sessions.

Salary Range: 70000 to 100000 (Currency: EUR) (Pay period: per-year-salary)

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.

SKILL SET 🤓

3+ years of customer relationship or account management experience working in software as a service (SaaS)
Solutions and results-oriented mindset
Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
Highly organized with strong project management and time management skills
Hands-on experience with product training to external customers
Proven experience delivering value-based communications
Strong ability to facilitate meetings with customers and users of various levels of seniority
Empathy for customers
Experience with opportunity identification for account expansion and revenue growth
Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers

Within 1 MONTH, YOU'LL:

Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos 😍
Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently
On a regular basis
Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings.
Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact
Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy

WITHIN 3 MONTHS:

Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits 🤓
Identify the current hiring practices and internal business goals of your customer accounts
Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI)
Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team
Teach customers best practices for using the Lever product suite through webinars and targeted training sessions
Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products
Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes
Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines.
Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience
Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals
Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal dat

WITHIN 6 MONTHS YOU'LL

Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever.
Provide feedback for process improvements which improves our abilities to better serve both external and internal customers
Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals
Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
Get involved in hiring and growing the team by helping to interview candidates
Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services
Confidently handle high-stakes, time sensitive issues with customers
Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle
Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment
Help train new Customer Success Managers by participating in team on-boarding sessions

About the Company

Parkdepot

B2B parking management platform with AI

Parkdepot digitizes parking lots to create smart mobility hubs using camera-based license plate recognition and AI to automate entry/exit tracking and billing, removing barriers, tickets, and on-site staff. It offers Supervision for unpaid parking and Carpay for paid parking to enable ticketless, seamless payments, plus analytics to optimize space utilization and monetize unused capacity. The company provides a full-service B2B platform, handling software, hardware installation, and ongoing operations for retailers, real estate firms, hotels, clinics, and restaurant chains, and has expanded from the DACH region to Poland, Denmark, and Italy with over a million transactions daily (as of 2022). Its goal is to help clients reduce operating costs, maximize asset value, and improve urban mobility by turning parking into efficient, data-driven infrastructure.

Company size: Not listed
Company stage: Series A
Total funding: $19.8M
Headquarters: Munich, Germany
Founded: 2019

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