Community Health Systems

Operates acute care hospitals nationwide

Switchboard Operator

Reception & Front DeskConfirmed live in the last 24 hours

Part-timeDothan, AL, USANo salary listedIn-person

About the Job

Requirements

A minimum of 0–2 years of experience in customer service, a call center, or a healthcare setting is required.
Proficiency in operating switchboard or telecommunications equipment is required.
Verbal communication and customer service skills are required.
Ability to manage high call volumes in a calm and professional manner is required.
Organizational skills and attention to detail are required.
Ability to handle emergency communication processes effectively is required.

Responsibilities

Answer incoming calls promptly, greet callers professionally and courteously, evaluate their needs, and route them to the appropriate department or individual.
Carry out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
Provide accurate information and assistance to patients, employees, and external customers.
Transfer calls accurately to the proper extension to support communication for customers and staff.
Coordinate communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
Screen and verify demographic information, correct errors as needed, and organize paperwork accurately, including inpatient documentation for the Business Office.
Instruct patients on accessing external operators for long-distance calls and assist with other general inquiries.
Maintain detailed records of pages, notifications, and calls as required by facility protocols.
Maintain regular and reliable attendance and comply with all policies and standards.

Desired Qualifications

One to two years of switchboard experience is preferred.
Knowledge of hospital policies, codes, and procedures is a plus.

Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

0-2 years of experience in customer service, call center, or healthcare setting required
1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

Proficient in operating switchboard or telecommunications equipment.
Excellent verbal communication and customer service skills.
Ability to manage high call volumes in a calm and professional manner.
Strong organizational skills with attention to detail.
Capable of handling emergency communication processes effectively.
Knowledge of hospital policies, codes, and procedures is a plus.

About the Company

Community Health Systems

Operates acute care hospitals nationwide

Community Health Systems operates general acute care hospitals across 14 states, owning or leasing 71 facilities to deliver healthcare outside urban centers. Its main business is running hospital networks and providing medical and surgical services to patients, funded by payments from patients, insurers, and government programs like Medicare and Medicaid. The company also offers management services to its affiliates through a professional services corporation. Its workflow centers on developing and operating healthcare delivery systems, supporting a wide range of needs from emergency care to specialized treatments. The goal is to help people get well and live healthier by providing accessible non-urban and suburban hospital-based care while navigating a regulated, competitive US healthcare market.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Franklin, TN
Founded: 1985

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