Responsibilities:

• Handle queries relating to prospective and existing merchants in Europe, APAC and LATAM;
• Transactions monitoring and analysis (from acquiring and issuing side);
• Identify and explore new approaches and data sources to support improvements to existing and new fraud strategies;
• Review merchant transactions to flag or identify suspicious activity;
• Flag any transactional pattern that does not fit the expected activity and perform an investigation to ensure compliance with Card Scheme regulations, internal policy, and procedure;
• Reviewing and monitoring Fraud levels as per Card Scheme regulations and also internal accepted levels and providing proactive notifications to the wider Risk team, merchants, and other stakeholders;
• Identify system improvements to prevent fraudulent activities, and ensure confidentiality of all information collected from tools;
• Analyse payment data to discover anomalies and trends for fraud and chargeback prevention;
• Generate reports and insights regarding fraud;
• Evaluate existing procedures to refine and optimise transactions monitoring process;
• Provide support for periodical reviews and audits;
• Continuous process improvement and sharing best practices;
• On-call duties to cover the monitoring function of the Antifraud system with the aim of testing new features, the effectiveness of the changes, new releases etc.

Requirements:

• At least 3 years of experience working in payments risk;
• Prior experience working with anti-fraud systems;
• Solid knowledge of fraud, Card Scheme rules, and ability to provide detailed requirements to internal and external stakeholders;
• Ability to anticipate problems, opportunities, and the initiative to pursue solutions;
• Understanding of Card Scheme rules/regulations and internal procedures that affect risk, fraud, and dispute processing;
• Strong analytic skills and advanced Excel experience;
• Excellent investigation skills;
• Extremely detail-oriented, organised and have the ability to multi-task;
• Able to work in an independent way, while at the same time being a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork;
• Take initiative, ownership and committed to challenging the status quo;
• Self-starter who enjoys a fast-paced environment;
• Analytical skills to identify and assess potential fraud and compliance issues and ability to escalate when appropriate;
• Ability to work in a high-paced environment where priorities may shift quickly;
• A good command of written and spoken English, and other languages are an asset.

We offer:

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Full-time: 5/2 (Saturday and Sunday days off)
• Modern workplace with all necessary equipment 
• A team of top international professionals to learn from
• Multicultural working environment