Technology Support Engineer
About the job
- A minimum of 5 years of experience is required.
- Six to eight years of hands-on experience in enterprise network infrastructure is required.
- Strong experience in network implementation and migration projects is required.
- Extensive L3 troubleshooting experience is required.
- Experience supporting large-scale enterprise and managed service environments is required.
- Experience working within ITIL-based service management frameworks is required.
- Knowledge of network infrastructures is required.
- Technical expertise in Cisco routing, switching, routers, switches, wireless controllers, and DNA Center is required.
- Technical expertise in Juniper EX, QFX, MX, SRX, and Junos operating system technologies is required.
- Technical expertise in Aruba Central, Aruba Mobility Controllers, Aruba Access Points, and Aruba WLAN management is required.
- Knowledge of BGP, OSPF, EIGRP, static routing, route redistribution, VLANs, STP/RSTP/MSTP, EtherChannel, VPC/VSS, port security, and QoS is required.
- Knowledge of wireless technologies including 802.11 a/b/g/n/ac/ax, RF planning, WLAN security, and roaming optimization is required.
- Ability to perform advanced troubleshooting, problem solving, change management, risk assessment, documentation, and high-severity incident management is required.
- Resolve incidents and problems across multiple business system components and ensure operational stability.
- Create and implement Requests for Change and update knowledge base articles to support effective troubleshooting.
- Collaborate with vendors and assist service management teams with issue analysis and resolution.
- Lead implementation of LAN, WAN, WLAN, and data center network solutions.
- Install, configure, and migrate Cisco, Juniper, and Aruba network devices.
- Execute network transformation projects, technology refreshes, and infrastructure upgrades.
- Support SD-WAN, campus, branch, and wireless deployments.
- Develop and validate implementation plans, rollback procedures, and testing strategies.
- Act as an L3 subject matter expert for network incidents and escalations.
- Provide advanced troubleshooting for complex network issues.
- Lead major incident resolution activities and bridge calls.
- Perform root cause analysis and recommend preventive measures.
- Analyze packet captures, logs, and network behavior to identify issues.
- Configure and troubleshoot routing, switching, Juniper, Aruba, and Cisco wireless technologies.
- Support enterprise network security standards and controls, including firewalls and network access control.
- Utilize network monitoring tools and support monitoring, alerting, and capacity planning initiatives.
- Identify recurring issues and automate operational tasks.
- Develop network diagrams, standard operating procedures, runbooks, technical design documents, and root cause analysis reports.
- Mentor junior engineers and provide technical leadership.
- Resolve critical routing and switching outages and lead network implementation and migration activities.
- Perform packet analysis using Wireshark.
- Validate and optimize BGP and OSPF routing.
- Review network designs and architecture changes.
- Conduct root cause analysis and preventive action planning.
- Provide technical guidance to L1/L2 engineers and operations teams.
- SD-WAN operations experience is preferred.
- CCNP Enterprise certification is preferred.
- CCIE Enterprise Infrastructure certification is desirable.
- JNCIS-ENT certification is preferred.
- JNCIP-ENT certification is preferred.
- Aruba Certified Mobility Professional certification is preferred.
- Aruba Certified Design Professional certification is preferred.
- ITIL Foundation certification is preferred.
- Network automation certifications in Ansible or Python are preferred.
About the company
Accenture is a global professional services firm that helps companies navigate technology-driven change. It offers strategies and services across consulting, digital, technology, and operations, with a strong emphasis on cloud, artificial intelligence, security, and enterprise reinvention. Accenture works by delivering end-to-end solutions, combining advisory work with implementation, technology platforms, and managed services to transform how organizations operate and compete in today’s digital world. The company differentiates itself through its long history as a dedicated tech-advisory arm that gained independence in 2001, its scale, and its active acquisitions—particularly since 2013—to expand capabilities in digital, cloud, and security. Its goal is to help the world’s largest corporations rethink and reshape their operations to stay ahead of rapid technological shifts.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
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Simplify's Take
What believers are saying
- Fiscal 2026 revenue reached $74.18 billion, with bookings up 5% to $84.54 billion.
- Management guided fiscal 2027 revenue growth of 3% to 6% and $9.5 billion returns.
- Accenture added over 400 AI clients in fiscal 2026, expanding demand across enterprises.
What critics are saying
- Fiscal 2026 consulting revenue grew only 1% locally, exposing weak core demand.
- Accenture cut staff in a six-month 2026 optimization program costing $308 million.
- AI productivity threatens the labor-arbitrage model if clients buy fewer billable hours by 2027.
What makes Accenture unique
- Accenture and Google Cloud launched Horizon with Volvo Cars on September 22, 2026.
- Accenture Edge and AWS launched six mid-market offerings for $300 million-$3 billion companies.
- Accenture reached nearly 110,000 AI and data professionals after 46 million training hours in 2026.
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Benefits
Health Insurance
Professional Development Budget
401(k) Retirement Plan
401(k) Company Match
Company News
Accenture shares surged 17% on Thursday after reporting strong fourth-quarter results. The company posted revenue of $18.7 billion, up 6% year-over-year, while earnings per share jumped 46% to $3.29. Management's full-year revenue growth forecast of 4.5% exceeded analyst expectations of 4%. Net bookings rose 4% to $22.2 billion. The company plans to return at least $9.5 billion to shareholders this financial year. However, TD Cowen analyst Bryan Bergin maintained a hold rating, citing concerns that the stock is fully priced at 15 times forward earnings. He cautioned that one strong quarter may represent a cyclical bounce rather than structural growth acceleration. Despite this, Wall Street remains optimistic, with a "moderate buy" consensus rating. Accenture currently offers a 3.05% dividend yield.
Accenture shares surged 20% Thursday after the company reported better-than-expected fourth-quarter results and issued its fiscal 2027 outlook. Quarterly revenue rose 6% year-over-year to $18.7 billion, whilst GAAP diluted earnings increased 46% to $3.29 per share. New bookings reached $22.2 billion. For fiscal 2027, Accenture projects revenue growth of 3% to 6% in local currency, exceeding the 3.9% analyst consensus. The company expects GAAP diluted earnings of $14.39 to $14.81 per share and an operating margin of 15.9% to 16.1%. The positive forecast boosted competitors' shares. Cognizant Technology Solutions climbed 10%, Infosys gained 8%, and IBM rose 5% in morning trading. Accenture generated $2.8 billion in free cash flow during the quarter and returned $11.5 billion to shareholders in fiscal 2026.
Accenture has announced a new collaboration with Amazon Web Services to deliver cloud and AI offerings specifically for mid-sized companies generating between $300 million and $3 billion in annual revenue. The technology bundle, available through AWS Marketplace, includes tools for virtual machine migration, cloud spending optimisation, security strengthening, and AI system risk testing. The offerings fall under Accenture Edge, a dedicated business unit serving mid-market clients. The collaboration also provides conversational AI, virtual agents, and customer service technology. 407 ETR, a Toronto-area electronic toll highway operator, is cited as an early customer. Accenture shares rose 1.6% in premarket trading following the announcement. The stock currently trades around $180, having rebounded more than 50% from June lows but remaining well below its 52-week high of $291.09.
Accenture and Google Cloud have launched Horizon, an open-source software development platform for Android Automotive Operating System, with Volvo Cars as the lead industry partner. Volvo Cars is migrating its global AAOS software development environment to Horizon, which combines cloud-native development tools, virtual testing environments, and AI-assisted workflows. The platform offers up to 9x faster software testing using virtual Android Automotive environments and reduces infotainment feature development costs by up to 40%. It also significantly cuts software build times from up to two hours to minutes through intelligent caching and optimised build pipelines. Remote access to virtual and physical device farms allows developers worldwide to build and validate software from anywhere, whilst virtual workbenches speed up onboarding of new developers from weeks to seconds.
Accenture has completed the acquisition of Faculty, a leading UK‑based AI company known for its deep technical expertise and pedigree in applying AI safely across public and private sectors to help clients improve services and deliver growth.