Full-Time

Technical Product Manager

Confirmed live in the last 24 hours

Smarsh

Smarsh

1,001-5,000 employees

Cloud-based archiving and compliance solutions

No salary listed

Mid

Remote in UK

Category
Product Management
Product
Required Skills
Agile
Product Management
Machine Learning
AWS
Requirements
  • Product Management experience; Bachelor’s degree in computer science, engineering, business, design or related field; or equivalent work experience.
  • Experience building, supporting, and managing products with AI/ML components at enterprise scale.
  • Experience with AWS’ services, architectures, and pricing models.
  • Experience working cross functionally (design, engineering, product, support, sales).
  • Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases.
  • Experience working with diverse groups of people to manage and influence change without direct management line authority.
  • Broad technical breadth and depth, including familiarity with web services, and platform architectures.
Responsibilities
  • Develop product strategy vision and roadmaps, and developing short, medium, and long-term features to achieve the vision – done in partnership with outbound Product Managers.
  • Gather product input and feedback from internal and external stakeholders and consumers to inform the backlog.
  • Create buy-in for the product vision, both internally and with key external partners.
  • Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application.
  • Manage and track the creation of all artefacts (wireframes, high-fidelity mock-ups, FAQs, operational cost estimates, etc.) required for the product team to be empowered for delivery.
  • Develop user experience goals, stories, and requirements that will be used to drive product specifications.
  • Manage engineering teams to deliver product to market.
  • Own capacity planning and partner with product organization and sales organization to determine priorities of backlog based on capacity, feasibility, and market importance.
  • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
  • Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action.
  • Work with team leadership to understand the customer and their needs and concerns, as well as define solutions.
  • Work with engineering team to operate in Dual-Track Agile methodology of discovery and delivery.
  • Own and run backlog refinement, sprint planning, demos, and retro ceremonies.
  • Manage the creation of all technical documentation to be used internally and externally for features your product teams deliver.
  • Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
Desired Qualifications
  • Experience building API-first services to that are consumed internally and externally by a multitude of customers.
  • AWS Architecture certifications desired.
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired.

Smarsh offers archiving and compliance solutions for financial services, government agencies, and other regulated industries. Their cloud-based system allows organizations to securely store and manage communications data, helping them meet regulatory requirements. Smarsh differentiates itself by serving both large enterprises and smaller organizations, and by integrating with tools like Microsoft Teams to support remote work. The company's goal is to assist organizations in navigating compliance challenges and effectively managing their data.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$42.4M

Headquarters

Portland, Oregon

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Smarsh's acquisition of CallCabinet expands its offerings into the voice compliance market.
  • The new Costa Rica office enhances global support with skilled local talent and time zone advantages.
  • Partnership with Verizon simplifies mobile compliance procurement, increasing market penetration.

What critics are saying

  • Integration challenges with CallCabinet's technology could disrupt operations if not managed well.
  • The EU's AI Act may require significant adjustments to Smarsh's AI-driven solutions.
  • Expansion into Latam may expose Smarsh to geopolitical and economic instability.

What makes Smarsh unique

  • Smarsh offers a cloud-native, context-aware, and extensible archive for communication data.
  • The company serves 9 of the top 10 banks with tailored compliance solutions.
  • Smarsh's Connected Capture for Microsoft Teams supports remote workforces with integrated compliance tools.

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Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

401(k) Company Match

Employee Assistance Programme

Wellness Program

Adoption Assistance

Group Income Protection

Group Life Assurance

Maternity Leave

Paternity Leave

Workplace Pension Scheme

Monthly Wellness Allowance

Company Bonus

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

-1%
Business Wire
Feb 5th, 2025
Smarsh Acquires CallCabinet for Major Expansion, Bringing Leading-Edge Technology to the Voice Market

Smarsh®, the global leader in communications data and intelligence, today announced that it has acquired CallCabinet, a pioneer in cloud-native compli

Smarsh
Oct 24th, 2024
Smarsh Is A Category Leader in Communication Surveillance Solutions

For the second year, Smarsh Inc. has been named a Category Leader in the Chartis RiskTech Communication Surveillance Quadrant.

PR Newswire
Aug 28th, 2024
Smarsh Continues Global Expansion With Entry Into Latam

New office in Costa Rica's Ultra Park technology hub will enhance support for global customersPORTLAND, Ore., Aug. 28, 2024 /PRNewswire/ -- Smarsh®, the global leader in digital communications data and intelligence, today announced it has continued its global expansion with the opening of a Costa Rica office, its sixth Center of Excellence.The new office, located in the prominent Ultra Park technology hub in Heredia, enables Smarsh to unlock access to local talent that will better support its global customers, including 19 of the top 20 global financial institutions. Selected for its highly skilled technology talent and proximity to other global companies like Amazon, Intel and Microsoft, the Costa Rica Center of Excellence is strategically important for the company to scale functions requiring advanced technical training."The establishment of our Costa Rica office marks a pivotal step in our strategy for sustained growth and global presence," said Smarsh CEO Kim Crawford Goodman. "By tapping into the vibrant ecosystem Costa Rica offers, we are positioning ourselves to enhance our operational capabilities and service offerings, ensuring we remain at the forefront of our industry. This move is about laying the groundwork for the future – where Smarsh leads the way in transforming how businesses use their communications data to protect the truth and prevent risk."Smarsh, which has offices in the U.S. as well as in EMEA and APAC, views Costa Rica as crucial to its operational execution and delivery due to:Strong local talent with more than 45,000 technology specialists and engineers known for their innovation and high-quality work.Time zone advantages that will help Smarsh's global support team provide around-the-clock service to its customers.Spanish and Portuguese language expertise that will ensure Smarsh's global support team continues to offer on-location, multi-language customer service."The opening of our Costa Rica office is not just a testament to Smarsh's commitment to global expansion, but a pledge to our customers around the world," said Smarsh Chief Customer Officer Rohit Khanna

PYMNTS
Aug 1st, 2024
Companies Assess Compliance As Eu’S Ai Act Takes Effect

The European Union’s AI Act came into force Thursday (Aug. 1), establishing the world’s first comprehensive regulatory framework for artificial intelligence and setting new compliance standards for businesses worldwide. The EU adopted the rules earlier this year after negotiations that gained urgency following the 2022 debut of ChatGPT. The chatbot’s capabilities highlighted the potential and risks of generative AI systems, which can produce human-like text, images and other content. The new law classifies various types of AI based on risk and imposes different requirements and obligations on “limited risk” and “high risk” AI systems

MarTech Cube
Jul 19th, 2024
Smarsh Integrates with OpenAI's ChatGPT Enterprise Compliance API

Smarsh integrates with OpenAI's ChatGPT Enterprise Compliance API.