Full-Time

Technical Product Manager

Posted on 11/20/2024

Smarsh

Smarsh

1,001-5,000 employees

Provides archiving and compliance solutions

Enterprise Software
Financial Services

Mid, Senior

Remote in UK

Category
Product Management
Product Strategy
Product
Required Skills
Agile
Product Management
AWS
Requirements
  • Product Management experience; Bachelor’s degree in computer science, engineering, business, design or related field; or equivalent work experience.
  • Experience building, supporting, and managing products with AI/ML components at enterprise scale.
  • Experience with AWS’ services, architectures, and pricing models.
  • Experience working cross functionally (design, engineering, product, support, sales).
  • Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases.
  • Experience working with diverse groups of people to manage and influence change without direct management line authority.
  • Broad technical breadth and depth, including familiarity with web services, and platform architectures.
  • Experience building API-first services to that are consumed internally and externally by a multitude of customers.
  • AWS Architecture certifications desired.
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired.
Responsibilities
  • Develop product strategy vision and roadmaps, and developing short, medium, and long-term features to achieve the vision – done in partnership with outbound Product Managers.
  • Gather product input and feedback from internal and external stakeholders and consumers to inform the backlog.
  • Create buy-in for the product vision, both internally and with key external partners.
  • Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application.
  • Manage and track the creation of all artefacts (wireframes, high-fidelity mock-ups, FAQs, operational cost estimates, etc.) required for the product team to be empowered for delivery.
  • Develop user experience goals, stories, and requirements that will be used to drive product specifications.
  • Manage engineering teams to deliver product to market.
  • Own capacity planning and partner with product organization and sales organization to determine priorities of backlog based on capacity, feasibility, and market importance.
  • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
  • Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action.
  • Work with team leadership to understand the customer and their needs and concerns, as well as define solutions.
  • Work with engineering team to operate in Dual-Track Agile methodology of discovery and delivery.
  • Own and run backlog refinement, sprint planning, demos, and retro ceremonies.
  • Manage the creation of all technical documentation to be used internally and externally for features your product teams deliver.
  • Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.

Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-native archive that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps businesses meet complex security, data privacy, and regulatory requirements. Smarsh differentiates itself from competitors by offering a scalable Software-as-a-Service (SaaS) model that caters to both large enterprises and smaller organizations, ensuring that clients can adapt to evolving regulations. Their goal is to help organizations efficiently manage their communication data, identify risks, and maintain compliance, particularly through tools like Connected Capture for Microsoft Teams, which supports remote workforces.

Company Stage

M&A

Total Funding

$42.4M

Headquarters

Portland, Oregon

Founded

2001

Growth & Insights
Headcount

6 month growth

10%

1 year growth

11%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Smarsh's strategic partnerships, such as with SOCi and Verizon, enhance its market reach and product capabilities.
  • The appointment of experienced leaders to the board and executive team positions Smarsh for robust governance and strategic growth.
  • Integration with popular tools like Microsoft Teams and OpenAI's ChatGPT ensures Smarsh remains relevant and valuable in the evolving digital communication landscape.

What critics are saying

  • The highly regulated nature of Smarsh's target industries means any compliance failures could have severe repercussions.
  • Dependence on strategic partnerships, such as with Verizon and SOCi, could pose risks if these relationships falter.

What makes Smarsh unique

  • Smarsh's focus on regulated industries like financial services and government sets it apart from competitors who target broader markets.
  • Their integration with OpenAI's ChatGPT Enterprise Compliance API showcases a commitment to leveraging cutting-edge AI for compliance solutions.
  • The partnership with Verizon's Bill-on-Behalf-of program simplifies procurement and deployment, making Smarsh's mobile capture solutions more accessible to Verizon's extensive customer base.

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