IT Desktop Support Specialist
About the job
- At least 5 years of related work experience providing IT support for mid-to-large sized organizations.
- A bachelor's degree, technical training, or an equivalent combination of education and experience.
- Experience supporting Microsoft Windows 10 and 11.
- Skills supporting iOS devices.
- Experience with Microsoft Entra.
- Experience with Microsoft Office 365.
- Experience with Zendesk or an equivalent ticketing system.
- Ability to prioritize tasks.
- Strong problem-solving skills.
- Ability to provide detailed, employee-focused customer service.
- Willingness to travel every 1–2 months to regional offices and job sites.
- Ability to handle objects weighing up to 10 pounds and perform standing, walking, sitting, talking, and hearing activities.
- Install and configure hardware, software, and peripherals for end users.
- Upgrade laptop computers, including migrating user data.
- Build and configure equipment for new hires.
- Create new user accounts in Active Directory and Microsoft Entra.
- Provide timely technical support to end users.
- Maintain support requests in the Zendesk ticketing system.
- Assist with mobile device upgrades and new deployments.
- Maintain asset tracking.
- Travel periodically to regional offices and job sites.
- Work regular office hours, with potential for extended hours during reporting cycles.
About the company
Brinkmann Constructors builds commercial properties for developers and other clients across the United States, including housing, industrial facilities and workplaces. Its preconstruction teams examine costs and building methods before work begins to identify cheaper or more practical ways to complete a project. The firm manages construction from planning through completion, coordinates design-build projects and hires subcontractors to carry out trade work under client contracts. Its portfolio includes warehouses, senior living communities, student housing and healthcare facilities. Brinkmann was founded in 1984 and is headquartered in Chesterfield, Missouri.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chesterfield, MO
Founded
1984
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Simplify's Take
What believers are saying
- Learning is recurring: Brinkmann runs monthly training in safety and operational procedures, alongside educational reimbursement.
- Long service brings rewards: Brinkmann's Phoenix superintendent listing includes paid sabbaticals and milestone bonuses.
- Desktop support follows regular office hours: Brinkmann's Chesterfield listing notes extensions during reporting cycles.
What critics are saying
- Richmond project managers face extended availability: Brinkmann's posting describes frequent 24-hour on-call responsibility.
- Sponsorship is excluded: Brinkmann's Richmond project manager role requires work authorization without present or future company sponsorship.
- Office work still involves travel: Brinkmann's desktop support role requires office and jobsite visits every one to two months.
What makes Brinkmann Constructors unique
- Employees own the business: Brinkmann is 100% employee-owned through its Employee Stock Ownership Plan.
- College interns learn on jobsites: Brinkmann's Build Program pairs hands-on project work with experienced mentors.
- Giving has a dedicated program: Brinkmann's BECAUSE initiative organizes annual charity work alongside corporate donations.
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