Inactive

AGCO

Global agricultural equipment manufacturer and solutions

Field Support Manager

Customer SupportPosted on Nov 5

Full-timeArgentina

About the Job

Requirements

A bachelor's degree in Agricultural Systems Technology, Agronomy, or a related field is required.
At least 3 years of industry experience supporting precision agriculture equipment or 5 years of related industry product-support experience is required.
Familiarity and experience in agriculture are required.
A valid driver's license and availability to travel frequently are required.

Responsibilities

Provide technical support to growers and dealers, including installation, field operation, and equipment breakdowns.
Respond to support requests through field calls and the online ticketing system, including participating in an after-hours rotation.
Conduct on-site training events at dealer and customer locations and at AGCO PTx facilities.
Collaborate with research and development on product issues, future needs, and go-to-market activities for new product launches.
Develop and deliver projects focused on customer experience, process improvement, and training effectiveness.
Lead dealer training, assist at trade shows, create PTx publications, and coordinate with Product Support to make field visits when required.

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

The Field Support Manager is responsible for delivering exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications. This role will coordinate with Product Support to make field visits when required.

Your Impact

Provide technical support to growers and dealers, including installation, field operation, and equipment breakdowns.
Respond to support requests through field calls and the online ticketing system, including after-hours rotation.
Conduct on-site training events at dealer and customer locations and AGCO PTx facilities
Collaborate with R&D on product issues, future needs, and go-to-market activities for new product launches.
Develop and deliver projects focused on customer experience, process improvement, and training effectiveness.

Your Experience and Qualifications

Bachelor's degree in Agricultural Systems Technology, Agronomy and related field
3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience
Familiarity and experience in agriculture
Strong time management and problem-solving skills, adaptability, self-motivation, and the ability to communicate effectively and present to large groups
Valid driver’s license and availability to travel frequently

Your Benefits

Medical coverage for employee and family
Snack card
Additional vacation days
Life insurance
Performance bonus

Your Workplace

The professional will operate in Argentina (travelling is required)

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join our extraordinary team today and apply now!

About the Company

AGCO

Global agricultural equipment manufacturer and solutions

AGCO designs, manufactures, and sells agricultural machinery and related services for farmers around the world. Its product lineup includes tractors, combines, hay equipment, and other farming gear, along with high-tech smart farming solutions that use sensors, data, and software to optimize field operations and yields. The company operates through a portfolio of global brands and focuses on turning its equipment into a full-service agricultural solution, combining hardware with precision agriculture capabilities. Unlike many peers that rely on a single brand or product line, AGCO grows through acquisitions and now offers a diverse set of brands under one umbrella, enabling a broad reach and a range of specialization from traditional machinery to advanced farming technology. The goal is to help farmers feed a growing world by providing reliable equipment and digital farming tools that improve productivity and efficiency.

Company size: 10,001+
Company stage: IPO
Headquarters: Duluth, GA
Founded: 1990

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