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Boldyn Networks

Shared network infrastructure for smart cities

Field Service Representative

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeLawrence Township, NJ, USA

About the Job

Requirements

  • The position requires a skillset equivalent to a Help Desk Level II technician.
  • Have 1 to 3 years of Windows and/or Mac OS hardware and software support experience.
  • Have 1 to 3 years of help desk experience in a medium- to large-scale environment.
  • Provide support for Microsoft Office, including Outlook/Exchange and SharePoint Online, Google G-Suite, Zoom, Schoology, and other similar products.
  • Document and adhere to established technical procedures and best practices.
  • Manage workload with a ticketing system, including service orders and account information gathering.
  • Provide remote desktop support.
  • Understand Active Directory user accounts, security groups, and file share permissions.
  • Understand system virtualization and reducing hardware footprint.
  • Have a valid driver’s license and maintain it.
  • Pass a criminal background check to work on customer properties.
  • Meet the physical requirements of typing, using power tools, standing, walking, reaching, navigating obstacles, and lifting up to 75 pounds.
  • Be available under a responder call-back model, potentially during weekends, holidays, or outside typical business hours, for outages or scheduled maintenance.

Responsibilities

  • Provide customer service and respond promptly to emergency outages.
  • Maintain a schedule for onsite customer appointments within a 24–48 hour service-level agreement.
  • Configure, install, and support laptops, desktops, monitors, keyboards, printers, and other hardware and peripherals.
  • Support systems running Windows, Mac OS, and potentially Linux.
  • Manage tickets in the help desk ticket queue and track and update escalation tickets.
  • Maintain equipment inventory and notify relevant parties when supplies reach replenishment thresholds.
  • Prepare new or reclaimed equipment for deployment using system imaging tools.
  • Manage accounts and equipment for new-hire and termination processes.
  • Work with vendors on warranty support, including Dell, Cisco, Aruba/HP, CDW, and others.
  • Provide end-user training sessions on relevant IT topics.
  • Troubleshoot and resolve basic LAN and Wi-Fi connectivity issues, including TCP/IP, DHCP, and DNS components.
  • Support administration of VoIP phone systems and the LiveOps call center chat system.
  • Administer accounts in cloud-based services, including Office 365 (Exchange and SharePoint Online), Dropbox for Business, and others.
  • Support locally installed applications, including Microsoft Office applications, Adobe applications, Evernote, and Mindjet MindManager.
  • Provide necessary support for network devices.
  • Support and administer office security-system accounts, including access codes and fobs.
  • Address end-user and network escalations.
  • Coordinate client activities such as move-in, conferences, and special events.
  • Monitor, investigate, and retire equipment alarms.
  • Assist with customer installation activities as needed.
  • Ensure Boldyn’s policies and end-user agreement are upheld in the assigned region.
  • Generate reports as required.
  • Attend training events as required.
  • Complete other documentation and administrative duties as requested.
  • Travel occasionally to Austin, Texas, for training and projects, and to other campuses to assist another department.

Desired Qualifications

  • ServiceNow experience.
  • Basic network troubleshooting and connectivity support, including foundational understanding of TCP/IP, VoIP, LAN, and Wi-Fi connections.
  • MCP, CCT, A+, Net+, or ACTC certification.
  • An associate degree in Information Technology or a closely related field.
  • Streaming, video conferencing, and audio-video support experience.
  • Understanding and familiarity with VoIP technologies.

About the Company

Boldyn Networks

Shared network infrastructure for smart cities

Boldyn Networks provides shared, neutral-host digital infrastructure for transit systems, venues, enterprises, and smart cities. It combines six established networks to offer scalable, long-term network solutions that enable digital transformation. The product is a global, neutral-host infrastructure platform—delivered via long-term partnerships and contracts—that supports connectivity across public and private sectors, including transit networks like the London Underground and private networks on offshore wind farms. The company differentiates itself by integrating multiple back-end networks into a single, interoperable shared infrastructure, backed by CPP Investments for multi-decade partnerships. Its goal is to enable smarter, more connected communities by delivering sustainable, inclusive digital infrastructure that supports the evolving needs of cities, venues, and enterprises.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$1.2B
Headquarters
London, United Kingdom
Founded
2013

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