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Ikano Retail

Retail and consumer solutions provider

Junior Sales Representative

Account ExecutiveConfirmed live in the last 24 hours
Full-timeMexicali, Baja California, MexicoNo salary listed

About the Job

Requirements

  • Experience communicating professionally with corporate clients.
  • At least 1–3 years of experience selling to professional customers, preferably in interior furnishings or related industries.
  • Broad knowledge of optimizing customer experience across physical and digital touchpoints.
  • Strong stakeholder relationship management skills.
  • Time-management skills.
  • Knowledge of database analysis, structuring, and management.
  • Competence in Microsoft Office, especially Microsoft Excel and PowerPoint.
  • Fluency in spoken and written English.
  • Commitment to IKEA's culture and values.
  • Commercial, negotiation, and customer-orientation skills.
  • Ability to organize work, manage priorities, and adapt to dynamic environments.
  • Experience in sales and relationships with executive-level corporate clients.
  • Effective communication, creativity, and interpersonal skills.
  • Ability to work proactively, flexibly, independently, and as part of a team.
  • A positive and highly organized disposition, integrity, and willingness to share knowledge and support others.

Responsibilities

  • Build the company's reputation for professional and timely customer service by creating a comprehensive, satisfying experience across customer touchpoints.
  • Develop, establish, and verify opportunities through active prospecting initiatives to support regional sales management activities.
  • Maximize sales for IKEA for Business by applying knowledge of the product range, local market, customers, store layout, IKEA digital tools, and colleagues' expertise.
  • Support the efficient operation of IKEA's sales system to ensure continued execution and success of the IKEA concept.
  • Learn product features and benefits and proactively share product knowledge with customers and colleagues.
  • Apply expertise in the assigned area to identify business opportunities.
  • Know best-selling products, strategic product families, and the “4 Aces and 1 King,” and promote alternatives when products are unavailable.
  • Monitor stock for best-selling products, IKEA for Business functions, and supply status; guide sales toward products with good availability.
  • Know the store's IKEA for Business services and use that knowledge to help customers make informed purchase decisions.
  • Ask relevant questions to understand customer needs and support their purchasing decisions with accurate information and suggestions.
  • Follow the department's work routines.
  • Manage and maintain regional inbound leads through IKEA for Business's designated website, email, and/or contact number.
  • Proactively identify and contact potential customers.
  • Identify potential customers for specific IKEA verticals in Mexico at the request of the IKEA for Business leader.
  • Analyze market trends, sales records, and customer needs to provide reliable, timely data supporting the country's sales team.
  • Prepare and follow up on IKEA for Business quotations based on customer needs.
  • Follow up on and ensure fulfillment of all IKEA for Business customer orders.
  • Lead the execution of IKEA for Business orders with support from fulfillment functions.
  • Process invoicing for IKEA for Business store orders.
  • Motivate frontline colleagues and model a positive mindset of accountability, care, and customer service.
  • Lead and follow up on IKEA for Business after-sales service matters with support from customer relations functions.

About the Company

Ikano Retail

Retail and consumer solutions provider

Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Luxembourg
Founded
1988

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