Event Technologist – Senior Associate

GDS Job Description
Job Title:  Event Technologist     # of vacancies: 1    
Function:  GDS ES – Supply Chain Services    Skill Level: n/a    Rank: Senior Associate – 65
Sub Function: Travel, Meetings & Events    Reports to: Team Leader
Job Summary:
(Briefly describe the main objectives and purpose of the job. Why does the job exist?  What is it expected to accomplish?)

GDS Supply Chain Services is a service offering that is being setup in collaboration with EY’s Supply Chain Services organization which is seeking to utilize the location footprint and skills/capabilities available from our Global Delivery Services (GDS).
The GDS provides enabling services to EY member firms, Service Lines, business support functions and Area/Global entities. These services are provided via the Client Service - Assurance, Consulting, Strategy, Transactions and Corporate Finance, Tax and Enablement Services – Supply Chain Services, IT Services, Finance & Accounting Services, Risk Management Services, People Shared Services, Markets Enablement Services, Brand, Marketing and communications. The Client Service and Enablement Services are an important component of EY’s Vision 2030 strategy and has an ever increasing shared services footprint across the world. 

Procurement Services was established as a globalized function just over 12 years ago and now it is known as Supply Chain Services. Its purpose is to drive efficiencies in the way EY member firms select and manage their vendor relationships. This is achieved through several channels including creating supply chain processes which are repeatable, can be leveraged, are transparent as well as are aligned to business strategies and goals.
The role of the Event Technologist - Web and App builder, Supply Chain Services, GDS ES will be to build registration web pages using predefined templates and Mobile App shell builds for complex, high-profile EY internal and external Meetings, Events, and Training Programs using Cvent platform. You will follow a defined delivery process and toolset that ensure a consistent level of service. The individual will have frequent interaction with Event Managers, Project Coordinators, and internal stakeholders across the globe
Essential Functions of the Job:
(Identify and describe essential functions, or primary duties and responsibilities.  Assume that the reader does not know the role or function of the job.)

The primary role and responsibility of this position will be to work in a team environment, as an individual contributor to support Meetings and Events team including, but not limited to:
►    Build event/training registration websites using predefined templates in cvent tool 
►    Build event/training Mobile App using predefined templates in Attendee Hub and OnArrival (Cvent)
►    Provide on-site support for Meetings & Events and training programs
►    Work with clients to establish requirements, expectations, key details of meetings
►    Educate clients on best practices 
►    Design and send registration invitations, reminders and confirmations to attendees 
►    Develop and maintain participant lists, compiled from registration website
►    Train planners on registration procedures, and other aspects of the cvent registration system 
►    Develop an attendee management plan for each meeting, and train clients to effectively manage their plans
►    Act as an advisor to senior planners on ways to improve large national or area meetings 
►    Using the M&ES attendee management tool (cvent), help internal clients and M&ES Event managers build and manage their registration sites
►    Work directly with external vendors to identify issues of concern, and recommend improvements to the system
►    Communicate with meeting managers and coordinators about the functionalities of cvent tool in order to capture information on registration site build
►    Drafting the initial framework based on the request from the event managers.
►    Initiating and setting up the pre-requisites from the event perspective.
►    Preparing and managing the various communications like Invitations, Reminders, Confirmations, Survey, virtual tools, etc.
►    Managing the end-to-end registration process.
►    Rooming list management
►    Various type of reports generation as per client requirements
►    Managing post event communications like thanking the delegates, conducting the survey etc.
►    Creating reports based on the feedback survey
►    Managing the mailbox - Answering queries pertaining to registration site, reporting etc
►    Set up reporting requirements and convey what is in scope and out of scope
►    Liaise with Cvent team (external) to get queries clarified
►    Capture Meetings & Events related data to Cvent tool
►    Update manual trackers and tools as per the requirements set by supervisor
Knowledge and Skills Requirements:
(Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature and can be divided by “Mandatory” and “Optional / being considered as an asset)
►    Excellent spoken and written communication skills in English
►    Excellent interpersonal and organizational skills 
►    Ability to work effectively with clients, management and staff members 
►    Experience with online attendee management programs, HTML, JavaScript and database management 
►    Experience or knowledge on Mobile App technologies
►    Ample experience in usage of Microsoft Office applications (Mostly Copilot, MS Excel and MS Outlook) 
►    Ability to manage multiple projects simultaneously and work under stress
►    Self-starter who takes initiative and can work with minimal supervision
►    Ability to gain the confidence and cooperation of stakeholders 
►    Works well in a team environment and within a virtual team
►    Flexible to travel for onsite support and project team meetings (when needed)
►    Proven record of superior customer service behaviour
►    Ability and willingness to work in a multicultural and diverse environment and flex style as appropriate
►    Designing and creativity abilities
►    Respond well to deadlines and work outside of normal hours when required

Job Requirements:

Education:
(What is the minimum level of education needed/suggested to perform this job?)
►    Any graduate or above, preferably technical
Experience:
(What is minimum number of years needed/suggested to perform this job?)
►    2-4 years of experience in a large multi-national corporation, preferably in Customer Service or Technical Support
►    Experience working in a team environment interacting with multi-national customers
►    Must have good experience on MS Outlook AI and online tools
►    Experience in website building using template is an added advantage, but not mandatory
►    Experience in cvent tool would be an added advantage, but not mandatory
►    Experience in Mobile App builds would be an added advantage, but not mandatory
Certification Requirements:
(Describe and explain any certifications and/or licenses needed or helpful to perform this job).
►    Mobile App technology (not mandatory)
►    HTML/HTML5 (not mandatory)
►    CSS (not mandatory)

Other Requirements:
(Describe other functions or expectations of the job such as whether overtime is regularly required (e.g., during busy season?), whether there are particular times of the year that vacation may not be taken, whether there is frequent travel, whether there are any physical requirements beyond those expected in a normal office environment or any other miscellaneous things about the job that should be made known.)
►    This role is based out of Manila, Philippines
►    Hybrid operating model 
►    Willingness to work in shifts (rotational)
►    Occasional travel (domestic/international) on a need basis
Note: 
This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.