All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeJaipur, Rajasthan, IndiaNo salary listedIn-person

About the Job

Requirements

Flexibility to work weekends and public holidays is required.

Responsibilities

Manage day-to-day operations of the Front Office department and help the Front Office Manager run a smooth operation.
Coordinate the link between the hotel, guests, and hotel operations to deliver excellent guest service.
Analyze customer feedback and recommend actions and working methods to the leadership team to enhance hotel services and offers.
Maintain the guest database by updating Opera Cloud guest profiles with information relevant to each guest’s stay; update VIP levels in accordance with hotel link.
Ensure the safety and security of hotel guests and employees.
Maintain strict security procedures for credit and cash transactions, accounting procedures, room-key issuance, and guest confidentiality.

Job Description

Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department
Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
Ensure the safety and security of Hotel Guests and employees at the Hotel
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required

Qualifications

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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