Venues Manager

JOB SUMMARY

Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team!

We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script. 

Pier One Sydney Harbour is not just a workplace; it's a place where you can showcase your talents and make a real impact on our guests' experience. 

We work every day to elevate our associate’s experience. 

Job Scope

This position is responsible for driving the vision of service and guest experience within food and beverage operations for Pier One Sydney Harbour, overseeing the development and implementation of initiatives that support the Food & Beverage vision. The role ensures alignment with the brand’s service strategy and goals. It involves managing food and beverage product delivery and maintaining hotel standards across all areas of responsibility, including the restaurant, bar, room service, and banquet operations. The position supervises daily F&B operations, assists in menu planning (beverage), upholds sanitation standards, and provides support to servers and hosts during peak service periods. The role also ensures the operational arm of F&B meets guest expectations while promoting associate satisfaction. A key focus is on maximizing financial performance, as well as an ongoing effort to improve guest and associate satisfaction.

Some of your Key Responsibilities:

• Manage Day-to-Day Operations: Oversee associates and ensure staffing levels meet service, operational, and financial goals while maintaining service and sanitation standards.
• Lead and Develop Team: Inspire, mentor, and coach the team, fostering trust and collaboration. Set clear goals, prioritize tasks, and ensure adherence to company policies.
• Ensure Exceptional Customer Service: Deliver high-quality service that exceeds guest expectations, empower associates to resolve concerns, and gather feedback to improve service quality.
• Maintain Compliance and Standards: Ensure adherence to local, state, and federal regulations, including liquor laws, health & safety standards, and food handling procedures.
• Human Resources Management: Provide guidance, training, and performance feedback to team members, promoting skill development, retention, and morale.
• Financial Oversight: Manage financial aspects of the department, including purchasing, invoice management, and operational cost analysis.
• Support Peak Operations: Assist team members during peak service periods and ensure product quality and presentation standards are consistently met.

Benefits, Perks & Rewards:

• Full time contract.
• Free delicious duty meals including one barista coffee a day!
• Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House. 
• Numerous activations and events to connect with your colleagues. 
• Free In-house laundry for all your work clothes. 
• Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends. 
• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International. 
• Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.

What we value for this role:

• 2 years of experience in a similar role in the hospitality industry. 
• Demonstrated skills in adaptability, communication, problem solving and decision making and driven for results. 
• You’ll think outside the box and have an open-minded personality.