Meet Yubico

Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.

Why Join Our Mission?

At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values:

Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience.
Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult.
One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together.

Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program.

The Role:

We are looking for a talented IT Support & Services Manager to lead our global IT team. In this role, you will play a critical part in maximizing the team's full potential, ensuring the efficient operation of our Information Technology department, and driving key business objectives.

As a hands-on manager, you will focus on executing, optimizing, and maintaining operational workflows. Your responsibilities will include overseeing core technologies, scaling IT support operations on a global level, and managing the IT work queue to ensure service delivery to our workforce worldwide. Based at our Stockholm headquarters, the role requires regular on-site presence with some remote flexibility.

About You

You are an approachable, people-first leader who thrives in a collaborative, close-knit team environment.
You are highly process-oriented and passionate about creating order out of chaos through automation and clear workflows.
You are a systematic troubleshooter who looks beyond immediate fixes to solve the root causes of systemic IT challenges.

Roles and Responsibilities:

Team Leadership & Mentorship: Lead, mentor, and grow a high-performing, globally distributed IT Support and Services team, fostering a culture of continuous learning and collaboration.
Queue & Service Management: Own the global IT service desk queue and escalations, ensuring effective service delivery and high user satisfaction.
Process Optimization: Design, document, and continuously improve IT processes and automated workflows, utilizing an automate-first mindset to scale with Yubico's growth.
IT Operations: Drive reliable service delivery and optimal performance of core IT services, alongside providing dedicated support for our Supply Chain teams.
Vendor Management: Manage vendor relations and the augmented workforce, including contractor management and tracking renewals and spend for hardware and software suppliers.
IT Asset Management: Manage IT asset inventory and lifecycle to optimize spend, support sustainability, and ensure optimal hardware refresh cycles globally.
Security & Compliance Alignment: Partner with Security to ensure IT processes, access controls, and device baselines adhere to strict internal security policies and external global compliance standards.
AI Administration and Support: Drive adoption and enhance operational efficiency across Yubico by supporting AI enablement initiatives.

Basic Qualifications:

Proven IT Leadership: Demonstrated experience managing IT support teams in a fast-paced, scaling environment. 7+ years of professional IT experience, including 5+ years in an IT management role.
Systems Knowledge: Familiarity with modern productivity suites (e.g., Google Workspace, Microsoft 365), enterprise SaaS solutions, and device management for both macOS and Windows environments.
Service & Workflow Tooling: Practical experience utilizing modern IT project management, ticketing, and workflow tools (e.g. Jira Service Management).
Security Fundamentals: An understanding of modern IT security principles, identity management, and endpoint security.
Communication: Strong leadership, interpersonal, and communication skills to effectively collaborate with cross-functional global stakeholders.

Bonus Qualifications:

Relevant industry certifications (e.g., ITIL).
Experience with Asset Management systems (e.g., SnipeIT) and the broader Atlassian Suite.

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.

Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at [email protected] to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.

As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.

Yubico

IT Support & Services Manager

About the Job

Requirements

Responsibilities

Desired Qualifications