speakit

Digital dictation and speech recognition solutions

German Customer Advisor - German

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listedIn-person

About the Job

Requirements

Fluency in German is mandatory, and advanced English is required.
Excellent communication and problem-solving skills are required.
Ability to work efficiently under pressure while maintaining accuracy is required.
Ability to work as part of a team and independently when needed is required.

Responsibilities

Assist customers with their online orders, deliveries, payments, and returns.
Handle sensitive information in accordance with company policies.
Work closely with internal teams, carriers, and financial institutions to resolve issues.
Proactively identify and escalate complex problems when necessary.
Contribute to maintaining high customer satisfaction across all channels.

Desired Qualifications

Interest in professional development and performance metrics.

German Customer Advisor - Lisbon

speakit · Lisbon, Portugal · Full-time · Posted 2026-11-04

Workplace: on_site

Department: German

Description

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

Responsibilities

Assist customers with their online orders, deliveries, payments, and returns.
Handle sensitive information in accordance with company policies.
Work closely with internal teams, carriers, and financial institutions to resolve issues.

Proactively identify and escalate complex problems when necessary.
Contribute to maintaining high customer satisfaction across all channels.

Requirements

Fluent in German (mandatory) and advanced English.
Excellent communication and problem-solving skills.
Ability to work efficiently under pressure while maintaining accuracy.
Team-oriented mindset and ability to work independently when needed.
Interest in professional development and performance metrics.

Benefits

Free private health insurance after 6 months.
Meal allowance
14 payments per year.
Paid training and opportunities for career progression.
Multicultural team environment.

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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