Assistant Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facilities Manager – JLL
 

What this job involves: This role supports service delivery at assigned client locations by coordinating day-to-day operations, responding to client needs, and overseeing internal teams and service vendors. You’ll help ensure work is completed safely, on time, and in line with contract requirements, service-level agreements (SLAs), and key performance indicators (KPIs). Using data, client feedback, and industry best practices, you’ll identify opportunities to improve service quality, efficiency, and value.

What your day-to-day will look like:

• Serve as a primary point of contact for clients, responding promptly and professionally to service needs and resolving routine and unexpected issues.
• Coordinate and schedule service activities at assigned locations, initiating service requests when needed.
• Manage work orders from intake through completion, monitor vendor-dispatched work for SLA compliance, and keep relevant systems and account data accurate and up to date.
• Oversee vendors providing mechanical, electrical, plumbing, carpentry, HVAC, generator, critical-systems, and other contracted services; verify work meets contract and site requirements.
• Review vendor invoices for accuracy, follow up on discrepancies, and complete invoice closeout.
• Track site KPIs and monthly SLAs, identify potential performance gaps, and plan corrective actions with clients, vendors, and internal partners.
• Partner with vendors and strategic sourcing on performance, safety, improvement opportunities, and savings; follow client and JLL communication protocols, contract requirements, and training standards.
   

Required Qualifications:
 

• Bachelor’s degree or equivalent work experience.
• Proven record of providing excellent internal and external customer service.
• Strong interpersonal, problem-solving, and organizational skills, with attention to detail.
• Excellent verbal and written communication skills and the ability to communicate professionally with clients, vendors, and colleagues.
• Ability to work independently with minimal supervision in a fast-paced environment and demonstrate sound judgment, responsiveness, and creativity.
• Experience supervising vendor performance, including during off-hours and weekends when necessary.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams, and commitment to following the JLL Code of Ethics.
   

Preferred Qualifications:
 

• Experience with CMMS or work order management systems; Corrigo experience preferred.
• Familiarity with HVAC and other building mechanical systems.
• Experience using business intelligence, data, reporting, and analytics to monitor performance and improve efficiency.
• Experience with SharePoint and PowerPoint.
• Experience coordinating or managing vendors across multiple building-service trades.
• Ability to develop service improvement plans using industry best practices.
• Experience identifying service-delivery efficiencies through continuous improvement, process re-engineering, or new tools.

Location: Plano, TX

Work Shift: Monday to Friday 7:00 a.m.–4:00 p.m.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Plano, TX

Job Tags:

Facility Operations

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.