Senior Technical Business Analyst - Intelligence Automation

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com

About the Role:

The Technical Business Analyst will be a key member of the Intelligent Automation (IA) team and will play an integral role in designing and delivering automated processes within the Citco Group. The business analyst will work with the process owners and business unit representatives to optimize and digitize operational processes in order to deliver bottom-line results for Citco.

About Intelligent Automation Team:

The Intelligent Automation (IA) is multi-skilled team charged with identifying, building and deploying operational solutions leveraging a suite of emerging technologies, such as Machine Learning, Natural Language Processing, Robotics Process Automation, Low Code/No-Code tools, Business Process Management, Reconciliation Tools, APIs and Automation. 

About You:

• Bachelor degree in Finance, Accounting, Economics, Mathematics, Computer Science, Information Systems, or related field

• Exceptional communications skills, both written and oral

• Ability to work independently

• Positive attitude

• Experience working in an Agile environment

• Knowledge of RPA tools (UiPath), Python scripting, AI/ML basics, and Low Code/No-Code platforms.

• Able to work with multiple stakeholders to produce clearly articulated requirements for projects

• Create and execute test plans in Dev/QA/UAT Environments

• Proficient in Jira, Scrum ceremonies, and Confluence documentation.

• Design, evaluate, and monitor key metrics with business partner

• Strong stakeholder communication, status reporting, and process mapping skills (Visio/Draw.io)

• Assets: Good to have

  1. Advanced MS Excel Skills

  2. Familiar with Visio and Draw.io

  3. Familiar with Database Systems (SQL/NoSQL)

  4. Understanding of agile project management

  5. Knowledge of JIRA and Confluence

  6. Certification on Business Analyst / Scrum Master

What We Offer

• A challenging and rewarding role in an award-winning global business

• Opportunities for personal and professional career development

• Great working environment, competitive salary and benefits, and opportunities for educational support

• Be part of an industry leading global team, renowned for excellence

• Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.  
• We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
• Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Our Benefits

Job Duties in Brief: 

• Ability to deliver automation projects using RPA, Python, Cloud, etc. technologies

• Gather, document, and validate business requirements; map as-is/to-be processes and assess automation feasibility.

• Drive process optimization, standardization, and automation initiatives using RPA, AI, Python, Cloud, enterprise applications, and Low-Code/No-Code platforms while assessing feasibility, scalability, risk, and business value

• Translate business needs into technical specs and collaborate with RPA / Python developers, and project managers on end-to-end solution design, including Document Intelligence and Prompt Engineering use cases.

• Support UAT, testing, and defect triage for automation deliverables.

• Drive the Citizen Development program: onboard new citizen developers, provide training and governance, perform project charter review & design reviews of citizen-built solutions, and facilitate approvals / infrastructure setup/access with IT teams.

• Manage and support the end-to-end project lifecycle. Create and manage Jira backlogs, epics, and stories; facilitate Scrum ceremonies (sprint planning, stand-ups, reviews, retrospectives).

• Maintain project and process documentation on Confluence, ensuring traceability with Jira.

• Act as primary point of contact for stakeholder communication, managing expectations and providing regular updates to business and leadership.

• Prepare and deliver status reports on project progress, risks, benefits/ROI, and delivery metrics.

• Ensure governance, risk, and compliance standards are met; identify opportunities for continuous improvement and new automation use cases.