Cone Health

Not-for-profit healthcare network delivering hospital care

Patient Access Advocate Lead

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMebane, NC, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Five years of experience is required.

Responsibilities

Act as a resource and the first point of contact for patients and guests upon entrance.
Support internal and external customers in the office to ensure a positive guest experience and an inviting work environment.
Review registration edits in Charge Review and Claim Edit work queues in a timely manner and update them based on insurance knowledge work, as appropriate.
Collect eligible copays consistently and maintain a high collection rate.
Review patient registration and ensure processes and procedures are followed according to organization standards.
Train and support new hires in the department and advise on payment postings and insurance questions.
Perform other duties as assigned.

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols.

Essential Job Function:

Acts as a resource to be the first point of contact for patients and guests upon entrance.
Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.
Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.
Collects eligible copays consistently and has a high collection rate.
Reviews registration of patients and ensures processes and procedures are followed according to organization standard.
Trains and supports new hires in the department as well as advises on payment postings and insurance questions.
Performs other duties as assigned.

Education:

Required: High School Diploma or equivalent.

Experience:

Required: 5 years.

Licensure/Certification/Listing:

Work Shift :

Days/No Weekends (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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