RTX

Manufactures jet engines, avionics, missiles

Analyst – Service Contract & Warranty

Customer SupportConfirmed live in the last 24 hours

Full-timeTanauan, Batangas, PhilippinesNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business Administration, Business Management, or a related field is required.
At least 3 years of customer service experience as a Customer Service Representative, Customer Service Executive, or in a similar role is required.
The candidate must be customer-oriented and committed to providing excellent customer service.
The candidate must have strong attention to detail and organizational skills.
The candidate must have strong numerical, written, verbal communication, and reasoning skills.
The candidate must be able to work effectively with cross-functional teams.
The candidate must be able to multitask, prioritize, and manage time effectively.
The candidate must maintain professional etiquette toward customers and the organization.
Experience resolving customer complaints is required.
The candidate must be proficient in Microsoft Excel and PowerPoint.

Responsibilities

Manage and act as the primary point of contact for original equipment orders for galley inserts.
Enter and update sales orders in the SAP ERP system.
Ensure order details, including part numbers, quantities, and pricing, are correct.
Collaborate with the Planning and ImpEx teams on requirements and ship dates.
Work with the Customer Account Administrator to provide customer service.
Respond promptly to inquiries about order status, pricing, delivery, cancellations, and returns.
Provide daily and monthly reports to support shipment enablement and on-time delivery.
Handle returns from original equipment customers, including providing return material authorization numbers and coordinating with cross-functional teams through shipment of the returned unit.
Maintain records of customer interactions and process customer accounts.
Meet or exceed personal and customer service team key performance indicator targets.
Ensure compliance with company policies and internal processes.
Perform other duties as required by departmental procedures.

Desired Qualifications

Experience using an SAP ERP system is a plus but is not required.
Customer service experience in a manufacturing setting is a plus but is not required.

Date Posted:

2026-11-05



Country:

Philippines



Location:

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4



Position Role Type:

Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do *

Manage and act as primary point of contact for OE orders to Galley Inserts
Order entry and/or update sales order in SAP ERP system
Ensure that order details are correct including part numbers, quantity and pricing
Collaborate with Planning and ImpEx team on requirements and ship dates
Work together with Customer Account Administrator (CAA) in providing excellent customer service to customers.
Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns.
Provide daily and monthly reports to support shipment enablement and on time delivery.
Handle returns (RMA) from OE customers from providing RMA number, coordination with cross functional team until shipment of RMA unit.
Keep records of customer interactions and process customer accounts
Meet or exceed personal/customer service team targets (KPI)
Ensure compliance with company policies and internal process
Perform other duties as required by departmental procedures

What You Will Learn

SAP ERP system
RMA process
OEM Matrix and waterfall update
OE order fulfillment

Qualifications You Must Have *

Bachelor’s degree in Business Administration, Business Management, or a related field
3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role
Customer oriented and committed to provide excellent customer service
Strong attention to detail and organizational skills.
Strong numerical, written, and verbal communication and reasoning skills.
Ability to work effectively with cross functional team
Ability to multi-task, prioritize, and manage time effectively
Have high regard to professional etiquette towards customers and organization
Experience resolving customer complaints.
MS Excel and PowerPoint proficient
Experience using SAP ERP system is a plus but not required.

Qualifications We Prefer

Customer service experience in a manufacturing setting is a plus but not required

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

About the Company

RTX

Manufactures jet engines, avionics, missiles

RTX operates in aerospace and defense with three main units: Pratt & Whitney jet engines, Collins Aerospace avionics and flight systems, and Raytheon defense systems. Jet engines provide thrust for commercial and military aircraft, avionics manage cockpit controls and navigation, and Raytheon builds missiles, radar, and sensing platforms. It differentiates itself by offering an integrated, end-to-end portfolio across both commercial aviation and national defense under one corporate roof, built on the legacy of Raytheon and UTC. Its goal is to help customers fly more efficiently and protect nations by advancing propulsion, electronics and defense tech for civilian and security needs.

Company size: 10,001+
Company stage: IPO
Headquarters: Arlington County, VA
Founded: 2022

Recently Posted Jobs

Explore more opportunities at RTX

See more jobs