Analyst 2 Software Engineering - Finacle L1 Support

Job Description:

The Finacle Application Support L1 role is central to ensuring the stability and reliability of core banking operations for our clients. In this position, you will provide front-line technical support for Finacle 10.x application modules, helping to maintain smooth day-to-day banking operations including branch processes, deposit and loan servicing, trade finance, and alternate delivery channels.

You will be responsible for monitoring application services, troubleshooting and resolving issues as they arise, and ensuring that service requests are logged, tracked, and resolved in accordance with established IT Service Management standards. This role requires close collaboration with internal and external service providers to ensure timely issue resolution and continuity of banking services, making it a critical function within the broader banking IT support ecosystem.

Essential Job Functions

• Support Finacle 10.x application modules including Branch Operations, CASA, TD, Loans, Trade Finance, and Locker
• Manage Alternate Delivery Channels such as SWIFT, Clearing, Utility Payments, and Financial Inclusion related services
• Analyze and resolve product fatal errors and review application logs for issues
• Execute defined processes and procedures to maintain operational standards
• Monitor application services and ensure their continued availability
• Log calls with internal or external service providers and follow up through to closure
• Track and escalate calls to designated teams or service providers when additional assistance is required
• Update assigned calls regularly to maintain accurate status tracking
• Execute application maintenance activities according to defined checklists
• Handle calls and manage EOD/BOD banking operations

Basic Qualifications

• Science or Commerce Graduate, preferably BE/B.Tech/MCA/MBA
• Minimum 1 year of in-scope experience in the Banking IT domain or support of related solutions
• Working experience of Finacle version 10.X Menu/Options and Business Logic of banks, handling calls, and managing EOD/BOD operations of bank
• Working experience of Core Banking Solutions and banking technical support
• Experience troubleshooting and resolving issues observed/reported on a day-to-day basis
• Working experience in Service Desk and handling of IT Service Management (as per ITIL standards)
• ITIL 4 Foundation certification (mandatory)

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