Principal Technician (ICT Systems) - ICT Systems
No salary listed
Mid
The Hague, Netherlands
In PersonFull-time, 100% on-site in The Hague.
IT OperationsSystem Administration, IT Service Desk & End User Support
About the job
Requirements
- The candidate must have a currently active NATO SECRET security clearance.
- The candidate must have higher vocational training in a relevant discipline with 3 years of post-related experience, or a secondary educational qualification with 5 years of post-related experience.
- The candidate must have at least 3 years of practical experience implementing and maintaining ICT end systems within a large organization.
- The candidate must have good experience configuring hardware and software.
- The candidate must understand ICT systems and be able to work independently to solve problems.
- The candidate must have hands-on experience troubleshooting technical issues and providing technical support to end-users.
Responsibilities
- Install, maintain, and repair information and communication technology systems.
- Provide technical support to end-users and troubleshoot issues.
- Stay current with technology trends and recommend system improvements.
- Configure hardware and software, manage computers and network devices, troubleshoot technical issues, and ensure data security and system reliability.
- Collaborate with departments to understand their technology needs and optimize ICT infrastructure for business operations.
- Design, verify, document, amend, and refactor moderately complex software configurations for deployment; apply agreed standards and tools; and collaborate in reviews of work.
- Monitor operational systems for resource usage and failure rates, tune system software parameters for throughput and efficiency, install and test system software versions, and contribute to software implementation procedures with fallback plans.
- Carry out network maintenance and operational configuration of network components; diagnose network problems using required methods and tools; and use network management tools to collect performance and traffic statistics.
- Install or remove hardware and software using supplied instructions and tools, including client handover; test installations, correct problems, document results, record installed and removed components, assist users and escalate when needed, and contribute to installation procedures and standards.
- Use approved tools and techniques for deployment activities and record activities, results, and technical documentation.
- Provide 24/7 immediate on-call response to Service Operations, delivering technical AirC2 expertise and Level 2 ticket responses and resolutions meeting operational needs and defined KPIs.
- Work as an on-site member of the assigned service team when not on 24/7 on-call duty, and help design, develop, test, and support on-site engineering changes to services, processes, organization, operating model, and other aspects, in addition to daily service operations and maintenance as needed.
Desired Qualifications
- Hands-on experience troubleshooting technical issues and providing technical support to end-users.
- Experience with network configuration and debugging/troubleshooting TCP/IP, VPN, VLAN, firewall, and DNS.
- Understanding of cybersecurity infrastructure.
- Experience with software development in Java, C, C++, Python, or a scripting language.
- Experience configuring hardware and software for server hosting platforms, custom disk configurations with specific storage controllers, RAID, and redundancy management.
- Strong analytical and problem-solving skills in remote server administration, log analysis, and network tool usage such as Wireshark.
- ITIL Foundation or advanced-level training and certification.
About the company
EMW provides information and communication technology services across the full project lifecycle, including planning, engineering, and implementation; project and program management; systems integration; operations and maintenance; and training. It works by delivering end-to-end support for infrastructure and networks—from design and deployment to ongoing maintenance and upgrades—covering equipment, management systems, information assurance, web enabling, and software applications. EMW differentiates itself through its long track record since 1995, global reach, and emphasis on future-proofing solutions for defense, government, and commercial clients, guided by values such as competency and integrity. Its goal is to deliver trusted, secure, and scalable ICT solutions that meet today’s needs while anticipating technology trends.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Herndon, Virginia
Founded
1995
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Simplify's Take
What believers are saying
- Why Not Now? launched May 23-24, 2026, proving festival-scale demand in Brooklyn.
- EMW's 2026 calendar added Sammy Virji, Odd Mob, and Experts Only pre-parties.
- East Meets West 2026 still anchors the brand with Pegasus Tech Ventures and Startup World Cup.
What critics are saying
- Experts Only Festival 2026 depends on one September weekend; a weak turnout hits revenue.
- The Bowery Presents and Relentless Beats control stronger distribution, talent access, and marketing.
- A failed festival season would strand EMW in expensive deposits, permits, and artist guarantees.
What makes EMW unique
- EMW Presents books bespoke New York venues, from Brooklyn Army Terminal to SummerStage.
- EMW co-produces with The Bowery Presents, Relentless Beats, and Medium Rare in 2026.
- EMW expanded from club shows into festivals, including Why Not Now? and Experts Only.
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Benefits
- Hybrid Work Options
- Conference Attendance Budget
- Professional Development Budget