Full-Time
Dutch-Speaking Customer Service Representative
Odido Service & Tech
Transcom
10,001+ employees
Outsourced AI-driven CX solutions provider
Compensation Overview
€1.3k - €2.1k/mo
Alicante, Spain
Hybrid
Two days on-site per week are required after the initial two-week on-site onboarding period.
 Customer Experience & Support (1) |
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- Excellent command of Dutch at C2 level.
- Basic English proficiency at B1 level.
- Strong communication skills and a customer-oriented approach.
- Ability to identify and capitalize on commercial opportunities through cross-selling and upselling.
- Proactive and efficient problem-solving ability.
- Strong affinity for technology and good computer skills.
- Legal right and valid documentation to live and work in Spain.
- Availability five days per week, including Monday mornings and Friday evenings.
- Willingness to work three evenings per week until 20:00.
- Availability for two weekends per month.
- Willingness to flexibly schedule working hours based on workload.
- Answer customer questions about mobile services, including SIM-card installation and mobile internet access.
- Answer customer questions about home services, including slow internet and television-box setup.
- Provide customer service while identifying appropriate cross-selling and upselling opportunities.
- Complete four weeks of training and apply the required customer service and technical skills.
- Relocation support may be available for eligible candidates.
Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.
Company Size
10,001+
Company Stage
Acquired
Total Funding
N/A
Headquarters
Stockholms kommun, Sweden
Founded
1995
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Simplify's Take
What believers are saying
- June 24, 2026, Leading Voices strengthens Transcom's brand with executives buying AI guidance.
- Cecilia Bergendahl became permanent CFO in 2026, signaling tighter capital discipline.
- Management targets expansion in the Philippines, India, Egypt, Tunisia, and Colombia.
What critics are saying
- Transcom plans to close Groningen in 2026, cutting about 150 jobs and ending Dutch operations.
- FNV, CNV, and Unionen rejected the social plan; talks stalled on severance.
- If European clients leave, Transcom's margin model breaks after the Groningen exit.
What makes Transcom unique
- Transcom serves 300-plus clients across 29 countries through 85 contact centers.
- Its AI and digitally enhanced CX stack sells outcomes for e-commerce, fintech, and tech brands.
- Leading Voices, launched June 24, 2026, packages operator knowledge into customer-experience content.
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Benefits
Health Insurance
Life Insurance
Flexible Work Hours
Remote Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 15%1 year growth
↑ 15%2 year growth
↑ 15%Why work with Transcom: Disability Inclusion recognized for a second year. * Transcom is recognized for the second consecutive year as a World's Top Disability Inclusive Business on the Disability Index(R), a leading global benchmark for workplace disability inclusion. * In 2026, Transcom operations in Canada, the Philippines, and the United States all earned recognition in the benchmark, a milestone year for the company. * For companies weighing why to work with Transcom, the recognition shares a glimpse into the company's workplace culture. Denver, CO, Aug. 20, 2026 (GLOBE NEWSWIRE) - As companies weigh which customer experience partners to trust, disability-inclusive customer experience outsourcing provider Transcom, has earned recognition for the second consecutive year as a World's Top Disability Inclusive Business on the Disability Index(R), a leading global benchmark that recognizes organizations advancing disability inclusion in the workplace. The 2026 benchmark marks a milestone for the company: Transcom operations in Canada, the Philippines, and the United States all earned recognition, extending the designation across three of the company's markets. "This recognition reflects the meaningful progress our teams have made together," said Travis Coates, CEO, AAPAC at Transcom. "We are diverse by nature and inclusive by choice, and that commitment guides how we work together, support one another, and create a workplace where every colleague has the opportunity to thrive." * Recognized in 2025 and 2026 as a World's Top Disability Inclusive Business on the Disability Index(R) * 2026 recognition spans Transcom operations in three countries: Canada, the Philippines, and the United States * Active partnership with My Employment Options, a national employment services organization and Social Security Administration Employment Network The Disability Index Benchmarks How Employers Advance Workplace Disability Inclusion The Disability Index(R) is a global benchmarking tool from Disability:IN that measures how organizations advance disability inclusion in the workplace. Companies recognized as a World's Top Disability Inclusive Business have measured their practices against that benchmark, and Disability:IN publishes the recognized companies, so the designation can be independently verified. For analysts, reporters, and companies evaluating a customer experience partner, the designation is a workplace culture data point that can be checked at the source. Transcom lists the recognition alongside its other designations on Transcom awards and recognitions. Transcom Partners With My Employment Options to Reach Professionals With Disabilities Transcom's partnership with My Employment Options (MEO) expands the company's access to a highly qualified, reliable, and often underutilized talent pool of professionals with disabilities. MEO is a national employment services organization and Social Security Administration Employment Network that helps individuals receiving disability benefits find and maintain meaningful employment. Through personalized career coaching, job placement assistance, and ongoing support, MEO connects job seekers with inclusive employers and helps them achieve long-term career success. For Transcom, the partnership strengthens talent acquisition while advancing its commitment to an inclusive workforce. Recognition Across Canada, the Philippines, and the United States Marks a 2026 Milestone In 2026, Transcom operations in Canada, the Philippines, and the United States all earned recognition in the benchmark, a milestone the company attributes to inclusion efforts expanding across its business. The company's remote-capable operating model supports employment for people whose circumstances limit on-site work. "While we are proud of this recognition, our journey doesn't stop here," added Coates. "We will continue to evolve and expand our efforts to advance inclusion in our workplace and beyond, fostering an environment where every employee feels valued, supported, and empowered to succeed." Transcom's record now includes two consecutive years of Disability Index recognition, a 2026 benchmark result spanning three countries, and an active employment partnership focused on professionals with disabilities. Frequently Asked Questions Question: Why do companies work with Transcom? Answer: Companies work with Transcom for customer experience outsourcing backed by a workplace culture record that can be independently verified. Transcom has been recognized for the second consecutive year as a World's Top Disability Inclusive Business on the Disability Index(R), with 2026 recognition spanning its Canada, Philippines, and United States operations. The company also maintains an active partnership with My Employment Options, a national employment services organization that connects professionals with disabilities to inclusive employers. Prospective partners can verify each of these directly: Disability:IN publishes its recognized companies, and Transcom lists its designations on its public awards page. Question: Is Transcom a disability inclusive employer? Answer: Transcom has been recognized as a World's Top Disability Inclusive Business on the Disability Index(R) in both 2025 and 2026, a designation from Disability:IN based on its global benchmarking of workplace disability inclusion. In 2026, Transcom operations in Canada, the Philippines, and the United States all earned recognition. The company's partnership with My Employment Options adds an employment pathway for individuals receiving disability benefits. Anyone evaluating the company can confirm the designation through Disability:IN's published recognition list. Question: What is the Disability Index? Answer: The Disability Index(R) is a leading global benchmark from Disability:IN that recognizes organizations advancing disability inclusion in the workplace. Companies participate by measuring their practices against the benchmark, and top performers are named World's Top Disability Inclusive Businesses. The results give employees, buyers, and analysts a third-party reference point for how a company approaches disability inclusion. Transcom has earned the designation for two consecutive years, with its 2026 recognition covering operations in Canada, the Philippines, and the United States. Question: What is My Employment Options and how does Transcom work with it? Answer: My Employment Options (MEO) is a national employment services organization and Social Security Administration Employment Network that helps individuals receiving disability benefits find and maintain meaningful employment. Through personalized career coaching, job placement assistance, and ongoing support, MEO connects job seekers with inclusive employers and helps them achieve long-term career success. Transcom's partnership with MEO expands the company's access to a highly qualified, reliable, and often underutilized talent pool of professionals with disabilities. About Transcom Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on Africa Finance Today for on-, off-, and nearshoring services. Transcom's over 30,000 employees work in 80+ contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. Africa Finance Today help its clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com. Sarah Evans Head of PR, Zen Media [email protected] Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Africa Finance Today do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Workers reject Swedish BPO Transcom's meagre proposal to exit Netherlands. Swedish-owned contact centre company Transcom is proposing to shut its last remaining site in the Netherlands, ending 26 years of operations in the city of Groningen and putting around 150 jobs at risk. UNI affiliate FNV has rejected the company's final offer on a social plan, saying it falls far short of what workers with ten, 15 and in some cases 25 years of service should receive. A decade ago, the company employed roughly 1,000 people across several sites in the city. By the time the closure was announced, the site was servicing a single remaining client. Transcom has described the decision as a strategic restructuring following a review of its regional operational footprint and says Dutch clients will in future be served from specialized international hubs elsewhere in its network. For FNV, that is precisely the problem. The union points out that Transcom is publicly promoting further growth through operations abroad and artificial intelligence at the very moment it is telling the workers who built the Groningen business that there is no money for a decent settlement. "These employees have contributed to Transcom's success for many years," said FNV union representative Izabela Muchowska. "A company that closes a site cannot send those workers away with a package that barely clears the statutory minimum." FNV is calling for a severance payment of 1.8 times the statutory transition payment, with a floor of €7,500. The union is also seeking larger budgets for training, retraining and legal advice, an improved pension arrangement for older workers, and release from work duties once redundancy has been decided. Transcom has instead held to a limited severance arrangement, a signing bonus and redeployment options within the group, including relocation to Spain. For the great majority of the Groningen workforce, FNV says, moving to another country is not a realistic option. Breakdown in negotiations with the company According to FNV, negotiations stalled on the grounds that Transcom's Dutch entity lacks the funds for a decent and fair social plan, even though the Swedish parent guarantees that entity and has the means available. "Transcom should do right by its Dutch employees, some of whom have worked for the company for the last 25 years, and offer a decent social plan," said Benjamin Parton, Head of ICTS at UNI Global Union. "The sector is going through a transition, pivoting to artificial intelligence and investing in offshore hubs, but there needs to be recognition of the workers navigating that change." FNV has called on Transcom to come back to the negotiating table with a proposal that does justice to the position of the Groningen workers. If the company does not, the union and its members will decide together on the next steps.
Introducing Leading Voices: your new platform for the conversations transforming CX. Leading Voices, leadership, people management, technology, leadership, Published on Wed Jun 24 2026 Updated on Wed Jun 24 2026 Caught between endless AI hype and fragmented data that won't cohere into concrete strategies? That's where most executives find themselves in today's information climate - and customer experience leaders are no exception. So, where do you turn for the clarity of vision and actionable insights that make or break successful brands in 2026 and beyond? Transcom is going straight to the source, delivering you real conversations with the proven leaders at the helm of winning organizations. Officially launched on June 24, 2026 at Customer Contact Week, Las Vegas, Transcom's Leading Voices platform gives you direct access to hard-won experience and first-hand lessons that elude regurgitated listicles and dated textbooks. Here's your guide to this new window on CX leadership poised to give you the edge. Your CX leadership advantage. Designed for executives navigating fast-changing markets, Leading Voices cuts through the noise by platforming seasoned experts who are rising to the challenge in real-time. Through video conversation series and more, you get direct access to their practical insights, most profound learning experiences, and valued peer perspectives. How exactly does this new platform offer business leaders an advantage in making more informed decisions around AI, customer engagement and business transformation - as well as networking and staying ahead of change? Fresh insights and practical content. Whether in candid video interviews or succinct writeups, you'll get a growing mix of executive interviews, expert perspectives, original research, client stories and analysis focused on the trends shaping customer experience, from AI adoption that actually works to broader business transformation tactics. Learning resources and interactive tools. Leading Voices is all about application. Transcom'll be creating comprehensive playbooks, self-assessments, guided learning resources and training experiences designed to help your team evaluate readiness, strengthen skills and build confidence in new areas of CX and beyond. Peer connection opportunities. Beyond content, the platform makes space for leaders to exchange ideas through executive briefings, roundtables, dinners and other curated conversations centered on shared challenges and lessons from across the industry. Live innovation and hands-on experiences. From solution showcases to live demonstrations and innovation sessions, Leading Voices will also give leaders the chance to explore emerging technologies, see new ideas in action and engage more directly with the future of CX. Transcom can't wait to take you along on the journey. In the meantime, the platform is already up and running with video conversations covering some of today's most topical themes. Watch: interview insight series. Leading Voices is launching with two video interview series already available for your viewing. More topics are coming, with every series tackling core questions around one of the industry's biggest challenges. How can leaders adopt AI without losing the human side of service? On that human note, how can more women be seen, supported, and advance into CX leadership? You'll find several seasons of expert perspectives on both in each of the following. AI, But Make It Human. Leading Voices: AI, But Make It Human is built for leaders trying to make sense of AI inside real operating environments - not in theory, and not in product demos, but in the day-to-day reality of customer operations. Across the series, Transcom leaders and industry experts unpack what AI is actually changing in CX, where the hype outpaces reality, and what organizations need to do to adopt it responsibly. Recent episodes have explored topics such as the rise of AI-specific roles inside the enterprise, from prompt library management to AI quality and oversight, and the growing need for human review as AI becomes embedded in customer service workflows. Other conversations look at a more cultural question: what happens to authenticity when AI starts shaping how Transcom write, communicate and work? The thread running through the series is consistent: AI can create efficiency and new opportunity, but it still requires human judgment, governance and a clear point of view on where people add the most value. Amplifying Women's Leadership. Leading Voices: Amplifying Women's Leadership focuses on the women shaping customer experience from the front lines. Through conversations with leaders from brands such as Fabletics, Travelzoo and JustFab, as well as voices from across Transcom, the series explores the realities of leadership, career growth and transformation in a fast-changing CX landscape. Recent episodes touch on everything from building confidence and advocating for your work to designing systems and teams that can scale through change. In her conversation, Transcom's CFO, Cecilia Bergendahl shared a practical message for women navigating their careers: hard work matters, but so does visibility, leaders need to raise their hand, share ideas and make their contributions seen. Another insight comes from Michelle Pickel, Vice President of Customer Experience and Trust at Subeta, who spoke about why women need to get involved in AI now, not later, so they can help shape the frameworks, guardrails and decisions that will define the next era of CX. These and other conversations go beyond inspiration to offer practical insight into leadership, resilience, and the role women can play in shaping the future of the industry. Hear what Cecilia had to say in her full episode here and discover more of Michelle's wisdom in its full conversation. These are just a few of the series Transcom is proud to provide to executives with their gaze fixed on the future and their ears wide open to tips that will take them there. Startup and scaleup leaders, keep your eyes peeled for a dedicated discussion series coming soon. In conclusion. The future of customer experience is moving fast, and the best way to stay ahead is to learn from those actively leading the charge. As Transcom continue to expand this platform, Transcom invite you to pull up a chair and join the conversations that matter most. Be the first to turn fresh insights into a competitive edge. Visit Transcom's Leading Voices hub today to explore its latest research, stream the latest executive interviews, and start building the CX strategy of tomorrow.
News: Transcom recognised as a Leader in QKS Group's 2025 SPARK Matrix(TM) for Contact Center Outsourcing Services. #contactcenterworld, @transcomnaa Stockholm, Sweden, Dec 15, 2025 - Transcom is proud to announce it has been named Global CX Leader in QKS Group's 2025 SPARK Matrix(TM) for the fourth consecutive year. The assessment spanning Contact Center Outsourcing Services (CCOS) worldwide places us globally in the Top 4 overall as well as the Top 3 for Service Excellence, cementing our position at the forefront of intelligence-driven CX services. The QKS Group SPARK Matrix(TM) is an industry framework that evaluates global CCOS providers based on their service capabilities and market differentiation. The 2025 evaluation highlights Transcom's continued excellence in delivering intelligence-driven CX services, positioning the company in the top-right quadrant, for its superior "Service Excellence" and "Customer Impact". This reaffirms our industry-leading consistency in delivering measurable customer value while developing AI-enhanced operations and future-ready solutions. "Securing a top Leader position in the SPARK Matrix for the fourth consecutive year demonstrates the depth of the transformation capabilities we deliver for our clients. The market demands deep, long-standing relationships built on continuous transformation, not simple scale. By fusing expertly integrated technology with the unmatched talent of our team, we operate as true advisors, integrators, and transformation partners for the world's leading enterprises," said Brian Johnson, President and CEO of Transcom. "This recognition confirms that the market demands intelligence, led by deep business analytics and insights, and Transcom is leading the charge." "Transcom is navigating the industry's shift from traditional, cost-centric outsourcing to intelligence-driven operations. By combining human expertise with AI-enabled orchestration and real-time analytics, the company is evolving its delivery model toward greater adaptability and precision," said Amandeep Singh Khanuja, Principal Analyst & Practice Director, QKS. "This approach reflects a broader transformation across the BPO landscape, where value is increasingly defined by the ability to merge automation with human judgment to drive consistent, high-impact customer outcomes." About Transcom WorldWide: Transcom's staff of skilled customer service employees handle more than two million contacts per month on behalf of clients that range from small and mid-sized businesses to a "blue chip" list of large multi-national companies. It's a truly global corporation that manages a fast-growing customer base from U.S., Canadian and overseas companies in financial services, telecommunications, cable broadcasting, automotive, entertainment and other market sectors. Today's tip of the day - assisted transfers. Related editorial. More editorial from Transcom WorldWide. Published: Thursday, December 18, 2025
Transcom positioned as a leader in the SPARK Matrix(TM): Contact Center Outsourcing Services (CCOS), Q4 2025 by QKS Group. December 15, 2025 07:00 ET | Source: QKS Group * The QKS Group SPARK Matrix(TM) provides competitive analysis & ranking of the leading CCOS vendors. * Progress, with its comprehensive CCOS solution Transcom, has received strong ratings across service excellence and customer impact. QKS Group announced today that it has named Transcom as a leader in the SPARK Matrix(TM): Contact Center Outsourcing Services (CCOS), 2025. Amandeep Singh Khanuja, Principal Analyst and Practice Director at QKS Group, states, "Transcom is navigating the industry's shift from traditional, cost-centric outsourcing to intelligence-driven operations. By combining human expertise with AI-enabled orchestration and real-time analytics, the company is evolving its delivery model toward greater adaptability and precision. This approach reflects a broader transformation across the BPO landscape, where value is increasingly defined by the ability to merge automation with human judgment to drive consistent, high-impact customer outcomes." The QKS Group SPARK Matrix(TM) includes a detailed analysis of the global market dynamics, major trends, vendor landscape, and competitive positioning. The study also provides a competitive analysis and ranking of the Contact Center Outsourcing Services (CCOS) providers in the form of the SPARK Matrix(TM). The study also provides strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market positions. "Securing a top Leader position in the SPARK Matrix for the fourth consecutive year demonstrates the depth of the transformation capabilities we deliver for our clients. The market demands deep, long-standing relationships built on continuous transformation, not simple scale. By fusing expertly integrated technology with the unmatched talent of our team, we operate as true advisors, integrators, and transformation partners for the world's leading enterprises," said Brian Johnson, President and CEO of Transcom. "This recognition confirms that the market demands intelligence, led by deep business analytics and insights, and Transcom is leading the charge." The report validates Transcom's strategic transformation, noting its ability to drive higher satisfaction and efficiency compared to competitors who rely solely on technology or scale. Specifically, the report recognized Transcom's strength in its proprietary technology suite, which includes AI-powered solutions such as IRIS, an integrated real-time interaction solution; the Autopilot framework; and the ADA platform, which applies AI to simulate complex customer interactions, accelerating training and improving service quality and retention. This combination of productized tools and pragmatic human-in-the-loop guardrails positions Transcom as a provider that can capture efficiency gains from AI at scale while maintaining the reliability enterprise buyers demand. The report also recognized Transcom's foundational strength in embedding cybersecurity and data privacy protocols to safeguard client and customer information across diverse delivery geographies. Additional Resources: About Transcom: Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on Govcloudnetwork for on-, off-, and nearshoring services. Transcom's over 30,000 employees work in 80+ contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. Govcloudnetwork help its clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com. Media Contact: Marzia Ongaretti Phone: +39 3356470291 Email: [email protected] About QKS Group QKS Group is a global analyst and advisory firm helping enterprises, technology vendors, and investors make trusted, data-driven decisions. Its portfolio spans the flagship SPARK Matrix(TM) evaluation framework, SPARK Plus(TM) analyst advisory platform, QKS Intelligence(TM) for market and competitive tracking, and QKS Community(TM) for CXO leaders and practitioners. All offerings are powered by a Human-Intelligence-driven framework and QKS's closed-loop research methodology - integrating expert-led insights, quantitative modeling, and continuous validation to deliver credible, outcome-focused intelligence. For more available research, please visit Research Media Contacts: Shraddha Roy PR & Media Relations QKS Group 5th Floor, Wing 2, Cluster C, EON Free Zone, Kharadi, Pune, India Email: [email protected] Source: https://qksgroup.com/newsroom/transcom-positioned-as-a-leader-in-the-spark-matrix-contact-center-outsourcing-services-ccos-q4-2025-by-qks-group-1598 Connect with Govcloudnetwork on LinkedIn- https://www.linkedin.com/company/qksgroup/