Full-Time

Acquirer Operations Manager

Posted on 6/27/2024

Square

Square

5,001-10,000 employees

Payment and POS solutions for businesses

No salary listed

Senior, Expert

Remote in USA + 1 more

More locations: Atlanta, GA, USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Data Analysis
Requirements
  • 8+ years of experience in the payments industry at either a bank, acquirer, fintech, or card network
  • Industry knowledge: you understand network rules, interchange, the PSP business model, connectivity, data exchange and key performance indicators related to payment processing. You have a high level understanding of technical payment specifications (such as ISO 8583) and the ability to translate business needs into technical requirements
  • Collaborative skills: you are a strong communicator that works well with internal and external partners to influence priorities
  • Leadership qualities: you set priorities based on strategic vision and achieve alignment with team members and cross-functional partners
  • Results-oriented mindset: you have a bias toward action and are comfortable driving projects forward through ambiguity
  • Dexterity and appetite to straddle roles as a program manager, relationship manager, problem solver, troubleshooter and analytics manager, examining technical issues and thoughtfully working to resolve them
Responsibilities
  • Own and manage day to day payment operations across network gateways in the U.S. and internationally
  • Collaborate and work cross functionally with Risk, Compliance, Engineering, Product, and Reconciliation teams to identify required technical tasks and resolve operational issues
  • Provide strategic and operational guidance as we work to enable connections in new markets
  • Work with payment industry partners and suppliers to scope and implement new features that strengthen our processing infrastructure
  • Translate technical changes to internal stakeholders to ensure compliance with upcoming network release requirements

Square provides payment and point-of-sale (POS) solutions for businesses, particularly small to medium-sized enterprises (SMEs) like retail stores and restaurants. Its main product is a POS system that includes card readers and software, enabling businesses to accept various payment methods such as credit cards and mobile payments. Square also offers additional services like invoicing, payroll management, and business analytics, making it a comprehensive tool for managing business operations. What sets Square apart from competitors is its user-friendly design and transparent fee structure, which charges a small fee per transaction processed. The company's goal is to empower SMEs by simplifying payment processing and business management.

Company Size

5,001-10,000

Company Stage

Post IPO Equity

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Square's integration with Thanx enhances customer engagement and retention for businesses.
  • In-house loan servicing for Cash App Borrow streamlines operations and increases profitability.
  • Embedded payments trend allows Square to integrate deeply into various software applications.

What critics are saying

  • Increased competition from API-first platforms may erode Square's market share.
  • Recent layoffs at Block, Inc. could disrupt operations and affect employee morale.
  • Expansion into short-term lending with Cash App Borrow exposes Square to higher credit risk.

What makes Square unique

  • Square's POS system integrates seamlessly with loyalty platforms like Thanx.
  • Square Financial Services offers in-house loan origination, enhancing revenue from lending activities.
  • Square's API-first development approach attracts independent software vendors to its platform.

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Company News

PYMNTS
Mar 31st, 2025
Thanx Integrates Loyalty Platform With Square Pos System

Restaurants using Square can now offer rewards experiences in-store with the help of Thanx. This capability follows the integration of Thanx’s loyalty and guest engagement platform with Square’s point-of-sale (POS) system, the companies said in a Thursday (March 27) press release emailed to PYMNTS. “Together, we set out to build not just another POS-loyalty integration, but an enterprise-grade guest experience that seamlessly captures rich customer data and delivers at-POS personalization to increase visit frequency without adding operational complexity,” Thanx CEO Zach Goldstein said in the release

Bit2Me
Mar 30th, 2025
Twitter founder doesn't trust the dollar... and his answer is Bitcoin

Even with Square announcing plans to create a hardware wallet for virtual currencyl, together with rapper Jay Z, created a foundation to finance the development of bitcoin as "Internet currency" called bTrust.

QSR Web
Mar 28th, 2025
Thanx integrates with Square

Thanx integrates with Square.

PYMNTS
Mar 26th, 2025
Block Cuts 8% Of Staff Citing ‘Strategy’ And ‘Performance’ Reasons

Financial services company Block has reportedly laid off 8% of its workforce.The job cuts impact 931 people, TechCrunch reported, citing a Tuesday (March 25) email from Block Co-founder and CEO Jack Dorsey.In his message, Dorsey says the cuts are for strategic reasons (391 people) or to eliminate workers who perform below company standards (460 people). Block will also lay off 80 managers as it tries to “flatten” its organization, he added.A spokesperson for Block declined to comment when reached by PYMNTS Wednesday (March 26) morning.The company, which owns mobile payments platform Cash App and point-of-sale/payments firm Square, is also closing several hundred open positions, aside from those that have already moved to the offer stage, crucial operations roles and key leadership positions.“None of the above points are trying to hit a specific financial target, replacing folks with AI, or changing our headcount cap,” the email reads. “They are specific to our needs around strategy, raising the bar and acting faster on performance, and flattening our org so we can move faster and with less abstraction.”These layoffs follow a round of job cuts early last year, in which the company eliminated 112 positions as part of a larger cost-cutting effort.“We are creating an absolute cap on the number of people we have at the company, held firm at 12,000 people until we feel the growth of the business has meaningfully outpaced the growth of the company,” Dorsey had written in a letter to shareholders a few months earlier.A regulatory filing from late last month said that Block had 11,300 staff members worldwide as of December of 2024.PYMNTS wrote last week about Block’s push into the direct lending space, with Square Financial Services getting FDIC approval to make consumer loans directly to borrowers, using Cash App Borrow.“The announcement represents a shift, as the firm had previously made the loans through its external banking partner,” that report said. “By bringing the loan originating and servicing functions in house, Block retains the revenue streams associated with that lending.”The move also marks an expansion of Square Financial Services’ footprint, as the operation had already been offering Square sellers business loans and savings accounts.The push into short-term lending is also happening at a time when, per PYMNTS Intelligence research, traditional avenues for credit access are narrowing. For example, 29% of subprime consumers have seen their applications for credit cards denied, versus 12% of consumers who fall into the super-prime category

PYMNTS
Mar 14th, 2025
Square Financial Services To Service And Originate Cash App Borrow Loans

Block said Thursday (March 13) that its industrial bank, Square Financial Services (SFS), received approval from the Federal Deposit Insurance Corp. (FDIC) to offer the company’s consumer loan product Cash App Borrow. SFS will begin servicing and originating Cash App Borrow loans nationwide in the coming weeks, replacing Block’s current external bank partner, Block said in a Thursday press release. Cash App Borrow provides small, short-term consumer loans — typically less than $100 and about one month in duration — to Cash App customers in a simple and accessible way that includes making payments within Cash App, according to the release

INACTIVE