EV Service Advisor

About the Job

Location: Irvine, CA (Onsite)
Department: Vehicle Operations
Reports to: Reconditioning Manager
Employment Type: Full-Time
Salary: $65,000–$70,000

About Ever

Ever is building the future of auto retail. As the first AI-native auto retailer, we are building the next $100B+ automotive business, starting with electric vehicles.

Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Apple, Amazon, Carvana, J.P. Morgan, BCG, and more. After our recently completed Series B financing, we have raised around $200M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent – to set a new frontier in the largest sector of the US retail economy.

Learn more about us at evercars.com.

About the Role

As an EV Service Advisor on our Reconditioning Operations team, you’ll own the repair decisions that get Ever’s EV inventory ready for sale. You’ll review inspection reports, decide what each vehicle needs and what it’s worth spending, and route the work to the right technician, shop or vendor. Then you’ll keep every car moving until it’s ready for sale. It’s a role for someone with service advising or recon experience who makes fast, sound decisions, manages vendors well, and wants direct ownership over the margins and speed of a fast-growing business. There’s a clear path from here into Operations Manager and other Ops leadership roles.

What You’ll Do

• Own reconditioning decisions for Ever’s EV inventory
• Triage inspection reports and determine repair scope, priority and budget
• Coordinate work across internal technicians, third-party shops, dealers and mobile vendors
• Source and manage external service partners to optimize cost, speed and quality
• Approve estimates, negotiate pricing and control reconditioning spend
• Track vehicle status through inspection, repair, QA and ready-to-sell stages
• Ensure vehicles meet Ever’s quality, safety and merchandising standards
• Resolve technical issues and unblock stalled vehicles
• Maintain accurate reconditioning records and documentation
• Identify process improvements that reduce cycle time and cost
• Share feedback with Product and Ops teams to improve tooling and workflows

What You Bring

• 2+ years of experience in service advising, reconditioning operations or fleet maintenance
• Strong understanding of automotive repair processes and cost drivers
• Comfortable making fast, data-driven repair decisions
• Experience managing vendors, shops or dealer service departments
• High ownership and a strong operational mindset
• Detail-oriented with strong follow-through
• Comfortable working in a fast-paced, high-growth environment
• Passion for EVs and next-generation mobility
• Valid driver’s license with a clean driving record

Technical Skills

• Experience with a service DMS or recon management tools
• Ability to read inspection reports, estimates and labor ops
• Experience negotiating labor rates and parts pricing
• Strong Excel / Google Sheets skills
• Comfortable using Slack, CRM tools and ops dashboards

Preferred Experience

• Familiarity with EV systems and common failure modes
• High-volume, multi-make reconditioning experience (CarMax, Carvana, etc.)
• ASE C1 (Automobile Service Consultant) certification

Physical Requirements

• Stand and walk for extended periods while conducting vehicle walk-arounds and coordinating work in the shop and lot
• Safely enter, exit and drive vehicles for inspections, vendor drop-offs and vehicle moves
• Occasionally bend, reach, stoop and work around vehicles
• Occasionally lift, carry, push or pull up to 25 lbs

Compensation and Benefits

The annual base salary range for this Irvine-based position is $65,000–$70,000, depending on relevant experience, qualifications and internal equity.

Ever offers health, dental, and vision coverage, as well as time-off benefits.

Equal Opportunity

Ever is an equal opportunity employer. We consider qualified applicants without regard to characteristics protected by applicable law and provide reasonable accommodations during the application and interview process.