Technical Training & Facilitation Specialist

Overview

The Technical Training & Facilitation Specialist is responsible for strengthening the competencies of Origami’s technical teams by, designing, implementing, and facilitating effective training programs. This person ensures productive learning and continuous skill development as the team continues to implement new processes, workflows, and programs.This role provides a combination of instructional design proficiency, project and change management skills, and technical expertise to develop engaging learning experiences. Working closely with leadership in the Product and Technology division, the Technical Training & Facilitation Specialist creates a prioritized and impactful training and communication strategy that aligns with the company’s goals and supports ongoing colleague development.

Responsibilities

• Leads technical onboarding and training for new hires within the Dominican Republic office, primarily for the colleagues in Engineering and QA positions.
• Structures content and activities for optimized learning by leveraging modern adult learning techniques.
• Creates and owns a structured onboarding roadmap with an emphasis on 30-60-90-day milestones.
• Collaborates with department leadership to understand technical requirements of roles and develop training courses to ensure success of new hires.
• Provides guidance throughout interview processes for prospective candidates to ensure technical skills and other related competencies are being evaluated properly.
• Partners with local universities and other hiring sources to help support candidate pipelines for specific roles.
• Leverages current team members to provide additional training and onboarding support as needed to ensure a successful onboarding for new hires.
• Implements a continuous feedback loop with new hires and managers to ensure a successful onboarding process.
• Identifies communication and training needs through surveys, interviews, and collaboration with leaders.
• Works closely with subject matter experts to ensure accuracy and relevance of training content.
• Conducts ongoing training for current team members to continuously build new skills and ensure established processes are followed.
• Ensures content outline matches established objectives.
• Coordinates and manages training schedules to optimize learning opportunities across a wide portfolio of priorities.
• Evaluates effectiveness and outcomes tied to Key Performance Indicators (KPIs), including retention rate, hiring manager satisfaction, and time to productivity.
• Reshapes content for changing needs, scalability, efficiency, and reusability by multiple audiences.
• Leverages existing content, third-party courses, and other readily available materials to ensure efficient execution and proper ROI of individual project investments.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in a Technical Training role, ideally with another SaaS or technology company.
• Ability to understand technical work and collaborate with technical people and teams. Previous technical experience within a QA or Engineering role strongly preferred.
• Strong learning facilitation, project management, and collaboration skills required.
• Experience with test question writing for assessments.
• Experience designing hands-on software simulations.
• Excellent knowledge of communication strategies, change management, and learning theories.
• Exceptional organizational, multitasking, and project management abilities.
• Excellent verbal and written communication skills with strong presentation capabilities. Must be bilingual in English and Spanish.
• Strong analytical and problem-solving skills with a commitment to continuous learning and professional development.
• Proven lesson and curriculum planning skills.
• Proficiency in Asana, Microsoft 365, and other business communication tools.
• Experience with e-learning and LMS tools.
• Risk and insurance industry experience are a plus.
• ISTQB, SQL Server, or similar technical certifications are a plus.
• Candidates must be authorized to work in the Dominican Republic. We will not consider sponsorship for this role at this time.

Benefits

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [email protected].