Technical Program Manager - Customer Facing

As a Technical Program Manager at Zeromatter, you'll orchestrate the delivery of cutting-edge simulation technology to some of the world's most innovative robotics and autonomy companies. You'll serve as the vital connection between our engineering teams and customers, translating complex technical capabilities into tangible business value. This role combines technical depth, strategic thinking, and relationship management to ensure our platform meets real-world needs while driving customer success and expansion opportunities.

Responsibilities

• ​​Organize technical requirements and specifications.

• Coordinate with team leads for effective resource allocation and workload management.

• Assess risks and develop mitigation strategies to maintain project timelines.

• Lead project retrospectives to identify successes and areas for improvement.

• Build the relationship with the customer and continue to look for additional opportunities within the organization to expand the Zeromatter footprint.

• Serve as the primary technical contact for customers.

• Develop comprehensive training materials and customer documentation.

• Prepare weekly technical updates for customers, prospects, and stakeholders.

• Maintain accessible documentation of customer requirements and specifications.

• Manage product delivery coordination with customer IT teams.

• Ensure successful feature implementation and customer satisfaction.

Qualifications

• Bachelor's degree in a relevant field (e.g. computer science, mechanical engineering, physics, math, robotics, etc.) or equivalent working experience.

• Proven experience managing technical projects in software development.

• Excellence in technical writing and communication.

• Experience with project management tools and methodologies.

• Experience with autonomy or simulation systems.

• Knowledge of machine learning workflows.

• Background in customer-facing technical roles.