City National Bank

Provides banking, investment, and trust services

Manager Branch 3

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeWashington, DC, USAIn-person

About the Job

Requirements

A bachelor's degree or equivalent is required.
A minimum of 7 years of branch management or supervisory experience in a branch environment is required.
A minimum of 5 years of experience performing lending and business development activities is required.
Must be in good standing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), or able to be registered under the Act.
Must be registered or licensed with the Nationwide Mortgage Licensing System and Registry.
Deep knowledge of banking products for personal and small business clients, including the bank's offerings.
Superior understanding of the regulatory environment to manage risk and ensure compliance.
Ability to articulate and demonstrate an understanding of the economic environment and its impact on clients.
Strong knowledge of bank policies, procedures, regulatory obligations across product offerings, and servicing processes.
Ability to review financial statements and tax returns of individuals and businesses to advise clients and support branch colleagues.
Expertise in Salesforce CRM, including managing sales-team utilization expectations.
Ability to navigate Microsoft Office and other key tools.

Responsibilities

Manage a portfolio of personal and business clients and be accountable for the overall success of the branch.
Coach direct reports, support their success, and maintain high standards for risk and compliance while contributing to market and regional strategy.
Provide clients with financial advice and act as a trusted strategic advisor to meet their financial needs.
Manage all branch functions, with emphasis on a client-driven sales and service environment.
Generate business through active calling, referrals, exemplary client service, identifying solutions to client needs, and referrals to appropriate business partners.
Plan, control, and direct branch personnel activities toward branch goals for sales, client service, credit quality, and risk management.
Ensure branch positions are functional and colleagues understand their roles and responsibilities; retain talent and develop colleagues.
Drive acquisition of personal and small business clients, deposit and fee income growth, loan and line volume including CRA-eligible fundings, risk mitigation, sales, networking, and community presence.
Coach the team to deliver meaningful client interactions and identify development and growth opportunities; carry out recruitment, general support, training, and other day-to-day people management responsibilities.
Generate new client relationships and deepen existing ones; provide senior support, lead by example, and foster proactive business development within the branch.
Stay updated on bank policies and procedures and train branch staff to ensure adherence; foster a strong sales environment while balancing compliance.
Coach the team on business pricing and fee collection while balancing sales results, client profitability, and relationship building; address risk and compliance gaps.
Partner with colleagues to meet client needs by introducing clients to the appropriate bank partner and championing the Global Relationship Management approach; maintain key client relationships to support retention.
Ensure client needs are met, escalations are resolved appropriately, and service is consistently centered on key client needs.
Develop banking acumen and sales practices through collaboration with subject-matter experts, internal training resources, and required job-family curriculum.
Comply with bank operational and credit policies and procedures and regulatory requirements, including the Bank Secrecy Act, Know Your Client, Community Reinvestment Act, and fair lending practices.
Collaborate with senior management to develop market sales strategy and partner with personal and business banking subject-matter experts and other divisions to win business and find the best-fit services for clients.
Build a community and market presence through intentional networking and relationships to attract target clientele.
Balance priorities and manage change to keep the branch focused on evolving goals and initiatives.
Influence the branch team to succeed and represent the branch in the community.
Identify and nurture colleagues' potential, facilitate growth, retain talent, deliver constructive feedback, and coach colleagues according to their needs.

Desired Qualifications

Ability to understand clients' circumstances and growth ambitions, empathize with challenges, build trust, and steward relationships with tailored advice and solutions.
Ability to develop profitable long-term client relationships through best practices, networking, and relationship-building.
Ability to communicate through active listening and translate complex problems into concise action plans.
Ability to manage ambiguity, embrace change, and pivot quickly to support the branch team in a changing corporate environment.
Ability to balance conflicting priorities using time-management and organizational skills.

MANAGER BRANCH III

Washington, DC Branch

WHAT IS THE OPPORTUNITY?

Responsible for managing a portfolio of personal & business clients and hold responsibility for the overall success of the branch. As a leader & coach, the Branch Manager will enable their direct reports to be successful in their respective roles, providing regular coaching and ensuring the branch maintains high standards for risk and compliance, as well as contribute to the market and regional strategy. From the sales and relationship management perspective, will assist clients to meet their financial needs, providing sound financial advice and acting as a trusted strategic advisor.Responsible for all functions of assigned branch with particular emphasis on managing a client-driven sales and service environment. This may be accomplished through active calling efforts and referrals from existing clients, providing the CNB exemplary level of service, identifying and promoting solutions to client needs, and actively embracing the Bank's segmentation strategy by referring new business to the appropriate segment/business partner. In addition to, plans, controls and directs the activities of branch personnel towards attainment of branch goals, including sales, client service and proper credit quality and risk management. Responsible for all aspects of his or her assigned branch(es) ensuring that all positions are fully functional and aware of individual roles and responsibilities, while also working to retain colleague talent and develop colleagues for further success. Key measures of success will include acquisition of new personal and new small business clients, deposit and fee income growth from both new and existing portfolios, loan and line volume that includes but is not limited to CRA-eligible fundings, excellent risk management mitigation, as well as the qualitative sales, networking, and community presence activities that generate the aforementioned volumes and represent City National with polished professionalism. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

WHAT WILL YOU DO?

People leadership & talent development – coach team to deliver meaningful interactions with clients and identifying development and growth opportunities; fulfil day-to-day people management responsibilities (e.g., recruitment, general support, training etc.).
Acquire & deepen client relationships – generate new client relationships, and deepen existing client relationships; provide senior support and act as a role model to lead by example & foster a proactive business development culture within the branch.
Business & Risk Management – remain updated on CNB’s policies and procedures & train branch staff to ensures adherence; foster a strong sales environment, balancing compliance.
Balancing priorities – coach team to price business and collect fees, maintaining balance of sales results, client profitability and relationship building; address risk / compliance gaps.
Partnering with a collaborative mindset – partnering to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach; maintain strong relationships with key branch clients to ensure retention.
Deliver an exceptional & consistent client experience – ensure client needs are met, escalations resolved appropriately, & consistent delivery centered on key areas of client needs.
Improve Sales & Banking Acumen – committed to continuously developing stronger banking acumen and sales practices through collaboration with SME colleagues, leveraging internal training resources, and required job family curriculum.
Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)
KEY CAPABILITIES
Client Centricity & Relationship Management – to understand a client’s realities and growth ambitions, empathize with their challenges, earn trust and steward the relationship through advice & solutions catered to their unique and evolving focuses.
Business Development – nurture existing client relationships, develop new long-term profitable relationships to win new business through best practices, networking and building relationships.
Collaboration – collaborate with senior management to develop a market sales strategy; partner with PBB SMEs and other divisions to win business and find the home of best fit for a client.
Communication – demonstrate strong active listening skills with colleagues and clients alike; able to translate a complex problem into a succinct plan of action.
Networking – ability to network with intent, build a strong presence in the community / market to build the brand and attract the target clientele.
Adaptability – manage ambiguity, embrace change, and be able to quickly pivot to support branch team as how to navigate a dynamic corporate environment.
Project & Change Management – ability to balance conflicting priorities, using strong time management and organizational skills, ensuring branch focus on evolving key goals and initiatives.
Leadership – influence the branch team to succeed and champion the branch in the community.
People Development / Coaching – identify and nurture colleagues’ potential, facilitate growth, and retain top talent for CNB; deliver constructive feedback effectively & coach to address unique needs.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

Bachelor's Degree or equivalent
Minimum 7 years of branch management or supervisory experience in a branch environment
Minimum 5 years of experience performing lending and business development activities
Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) or must be able to be registered under the Safe Act
Must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”;

Additional Qualifications

Banking Products for Personal & Small Business clients – deep knowledge of CNB’s offerings
Regulatory / Compliance – superior understanding of the regulatory environment CNB operates in to manage risk and ensure compliance
Economic Environment – ability to articulate and demonstrate an understanding of the economic environment and its impact on clients
CNB Policies & Procedures – strong knowledge of CNB’s policies, procedures & regulatory
obligations across product offerings; strong understanding of servicing processes
Personal & Small Business Financials – reviewing financial statements / tax returns of both individuals and businesses to be able to advise clients and support branch colleagues
Expertise in Salesforce CRM, including managing sales team to Salesforce utilization expectations
General Software Skills - ability to navigate Microsoft Office & other key tools

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

#CA-MD

#LI-MD

About the Company

City National Bank

Provides banking, investment, and trust services

City National Bank provides personalized banking, investment and trust services to individuals and businesses, with $93 billion in assets and $106 billion in client assets under management or administration. It offers traditional banking, wealth management and fiduciary services through branches and private banking relationships across markets in California, New York, Tennessee, Georgia, Delaware, Nevada, Washington, D.C., and Miami (as CN Bank). The bank distinguishes itself with a strong local footprint, close integration with its parent Royal Bank of Canada, and a history of community giving, including nearly $10 million donated in 2024. Its goal is to help clients grow and protect their wealth while supporting the communities it serves and expanding its market reach through trusted advisory services.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Los Angeles, CA
Founded: 1953

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